The Jewel is a beautiful ship and we found the common areas to be stylish and well appointed. The rock climbing wall, billiards and mini golf was free, which was nice. Our state room was quiet and spacious. Having cruised with Celebrity before, we were disappointed with the level of service overall. It seemed like the staff was poorly supervised and slow to respond. We had to literally flag someone down repeatedly to get a table cleared. The entertainment was nothing special and the cruise's "shopping guide" Andy was an annoying high pressure salesman. Overall, it was ok and we had a good time but next time it's definitely back to Celebrity.
The food left a lot to be desired. We are NOT picky eaters but there was a serious problem with flavour and preparation. The fajitas were made with yellow curry (both times they were served), the Seafood Fettucine contained two scallops which had been sliced in half, the Vegetable Pad Thai consisted of flavorless egg noodles with 3 carrot slices, the ravioli were dry and hard from sitting under the heat lamps. The menu was very repetitive. The donuts, rolls and breads tasted day old. The desserts were seriously lacking - the "gateaux" and Tiramisu were made from cheesecake mix.
There are so many smoking areas on the ship (including the balconies of the rooms next to us) that it became quite bothersome.
Our state room attendant was great, the wait staff in the MDR was also fantastic. We really enjoyed the ports of call but recommend booking tours on your own to save money and get away from the crowds.