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Zuiderdam Cruise Review by Indy5404

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Zuiderdam
Zuiderdam
Member Name: Indy5404
Cruise Date: April 2011
Embarkation: Fort Lauderdale (Port Everglades)
Destination: Panama Canal & Central America
Cabin Category: K
Cabin Number: 6131
Booking Method: Internet Agency
See More About: Zuiderdam Cruise Reviews | Panama Canal & Central America Cruise Reviews | Holland America Cruise Deals
Member Rating   3.0 out of 5+
Dining 1.0
Public Rooms 3.0
Cabins Not Rated
Entertainment 4.0
Spa & Fitness 4.0
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 5.0
Service 3.0
Value-for-Money 3.0
Rates 3.0
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Ship Facts: Zuiderdam Review (by Cruise Critic!) | Zuiderdam Deck Plans
Some Good, Some Bad
The Zuiderdam is showing her age. Worn carpeting, broken toilet flush buttons, rust around the ship and leaks dripping from the ceilings onto the floor pretty much sums it up. These were not the norm, but they were observed on this cruise.

My stateroom attendant was outstanding, as was the front desk staff. Water Aerobics was fun but crowded. The Screening room has big, comfortable chairs but I was disappointed there was no popcorn. The Explorations Cafe was clean and well supplied with books. Public areas were generally clean but looked worn. The public restrooms were sometimes in need of attention. The bars and Lounges that I visited were clean and the service was good. The Spa was clean and well cared for. Very good service and friendly staff.

The food was where the cruise line fell down.

We used As You Wish Dining because fixed dining was full. It was terrible. Unorganized and confused, the waitstaff was clearly undermanned and poorly trained. The food was just OK, nothing special. The presentation was well done, however. It was pretty, just not very tasty.

The Lido restaurant was generally a mess. Tables were dirty and I had to wipe down more than one before I could put my plate down and eat. They usually only had one side open at a time so it was crowded and the lines were long. The buffet was not generally self serve and it was obvious to me and most passengers I spoke with that the servers would have rather been somewhere else. A few were smiling and friendly, but most of them acted distant and unhappy. When they handed you your plate, the food was just slapped on it. I wiped the rim of my plate almost every time. My morning oatmeal was dripping over the side most mornings when they handed me my bowl.

Silverware was difficult to find. Sometimes they had it piled on a tray and you had to go find the tray. Sometimes they had it with the servers and you had to remember to ask for it because they rarely remembered to give it to you with your plate.

Generally, the cruise was good. The waitstaff and the food really need work.


Publication Date: 04/24/11
Read the Panama Canal & Central America ports review by Indy5404
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