This was my first cruise with Holland America. I have previously traveled on RCL, Celebrity and Norwegian. I traveled with my boyfriend who was cruising for the first time.
After reading the reviews on this website, we had low expectations, but were proven wrong. The embarkation process began earlier than expected, and it took less than 10 minutes to be processed onto the ship. The cabins were ready over an hour earlier than expected. Disembarkation was just as fast.
The food was better than expected and the presentation was outstanding. Service in the dining room was prompt, although slightly slower during breakfast. We were impressed with the crews attention to the health of the passengers, including the provision of hand sanitizer at strategic locations throughout the ship. In addition, the crew served all food in the buffet for the first two days.
We took part in the unlimited laundry service provided for the entire cruise for only $50. The items were picked up in the morning and were returned that evening, folded and/or hung on hangers.
The best service, bar none, was provided by our cabin steward Gaga. It was even more impressive given that he took care of over thirty cabins on a daily basis. He paid attention to every detail and kept the room clean and stocked with all supplies.
Overall this was an excellent cruise for the money and would not hesitate to cruise with Holland America again.