I am used to the cabin attendants being around and on this cruise I was surprised that we did not even meet our attendant till the third day of the cruise and only saw him three or four times the whole cruise. The room was always clean when we came back from port and turned down in the evening so I can not say as the service suffered.
Food on the ship was a bit hit or miss, the menu is always fancy (french influenced) but at times the quality suffers from mass production pre-cooking then reheating issues. One night my steak was very tough and the lobster tail was rubbery, other nights the food was great so it's just the luck of the draw. The buffet is open most times though many stations are closed at different hours so selection can be limited. It is a bit odd that all other food is in the buffet area as this can cause a bit of congestion. After sailing on the Mega Royal Caribbean ships we did like the multiple locations for items like pizza and ice cream and not having to join the buffet crowd as you do on the Summit.
Entertainment on the ship was also a bit disappointing. The comedian was very funny and did a great job but the production shows were not very good. The ship had three production shows and they felt exactly the same just with different song choices, the stage setup was the same, the act the same and the county western songs with the production dance crew doing anything but country dancing was well strange. The really odd thing is that the second production show was called encore and the description was almost exactly the same as the first so the crew were busy telling everyone that it was a new show not an encore of the first show! They also sang every song as a group or duet, some of the songs were written as a solo, let a singer shine and sing the song, turning everything into a group number gives the productions a real "Six Flags", amusement park entertainment feel.
A few items did have me less then thrilled with the cruise, first on past sailings when we prepaid our gratuities they gave us vouchers and envelopes for the staff just like if we were paying directly, this time no envelop and vouchers so we asked at customer service and they "just take care of it", I like the envelope and voucher as if I want to add a bit to a tip I have that option. Second, we have used the luggage valet that checks your luggage to your flight in the past and loved not having to deal with the bags. We did not receive any information on it so again we inquired at customer service. They informed us that they have decided not to provide luggage valet service on this cruise! No explanation why not and the website list San Juan as a port it is available. That made our last cruise experience collecting our luggage from the pier, dragging it to the transfer truck, picking it up curb side and dragging it to the USDA inspection station then Dragging it to the Airline. We would have paid to not have this bit of fun!
Looking back over the review I seem to have pointed out more negative then positive so let me just say that we had a great experience. The ship is in great shape overall and the staff was friendly and took care of our needs. The shows were not always the best we have seen on a ship but did entertain. I can't say we were wanting for anything on the cruise, we would sail the Summit again.
The port area is nice and has some different shops then what you always see. The cab drivers and vendors are a little more aggressive then in some of the ports but not to the point of being annoying.
Our tour left on time and we had a drive through Charlotte Amalie, it was nice to see the town and the guide told us the political history of the island. Our tour was a good time, we rode the Rhino rider boats about 40 minutes out to "Happy Beach" snorkeled about 30-45 minutes then back to the dock for our bus back to the ship. The excursion did get us back to port about an hour later then scheduled.
If you are in St. Thomas for shopping you may want to avoid cruises that get to port on Sunday as when we got off the boat most shops were closed. We did find a nice place for lunch after our dive and then headed back to the boat.