This is a review of the April 11, 2011 Carnival Triumph cruise from NOLA.
It started well and went downhill from there. Got into a crowded elevator, you know the type, so crowded you can see down blouses. Before it started to go up, someone's cell phone rang and at the top of her lungs she answers "HELLO". She was offended by my request to speak quietly. While my ears were still ringing, she left by saying "this is my third Triumph cruise and I already met someone rude" Its too bad there wasn't a mirror on the elevator because we all saw someone rude also. For those of you on this cruise she's the same one during the welcome back party that thought being on the Triumph three times was a big deal.
There were a lot of good things on this cruise. Those crew members that choose to work did a wonderful job and this was the norm. My cabin steward, waiter at dinner and bartender at the wine bar, were wonderful. But far too many crew felt it was their duty to hide and let someone else do their job, especially at the aft pool area.
The whirlpools throughout the ship did not work properly. Water was cool or warmed by the sun. The jets were not pushing the water as they do on other ships. When a maintenance crew member was asked about them, his response was "they are working". He turned and walked away.
The reason I am writing this review is to bring attention of what happened to my wife and me for the entire five day trip.
We were in room 1007 but this would apply to every forward room past 1025, port or starboard. The noise level in this room was horrendous coming from above; it took us several days to figure out the source. Even though the gym closes at 10PM, crew used it until 12:30AM when a cleaning crew came to do their job. I found this out by going into the gym and watching them, especially those that were in the weight lifting area by dropping them on the deck with no regard to the paying guest that are sleeping below. For this we paid?
We visited guest services several times, each time they told me the gym closes at 10PM and the noise can't be coming from the gym, the doors are locked. A lie, I walked in and saw everyone.
Called security, waited, they never arrived. Walked outside and ask another to accompany me. All the while he kept telling me he will take care of this. There's no one inside, I kept walking and when we came upon the crew, the security guard changed his story saying they were the cleaning crew. Another lie or is it a cover up?
I could go on and on about this incident, phone calls, so called inspections by guest relations with every comment made to prove me incorrect. In fact at one time I was inside the gym when a guest relations rep walked by and saw the doors closed and assumed no one was inside.
I can't believe this matter had not been identified in the past. One of the crew led me in the correct direction to determine the source.
Another source of noise in this section of rooms was the teen disco on deck 12 forward. Screaming, yelling till 1AM. While waiting for security to address the previous problem, I walked over and looked in. Whoa, what a surprise. Two teenage boys came over and asked if I wanted to dance. What is Carnival promoting here? They were acting like they were either drunk or stoned; but for sure they were loud.
VIP passengers we were told to wait in one of the dining rooms and we would be allowed to disembark first, which is one of our perks. No coffee or danish were available, which is the norm on other lines. But worse, everyone who was trying to hang around the lobby was lead to this dining room, even first time cruisers. Where was the perk? Mass disorganization and confusion.
NOLA has one thing to be thankful for, Triumph will be moving to Galveston.
Out of my 57 cruises, this cruise ranks among the worst, right next to Mercury.
Since I have a future cruise cert, I intend to use it on the Magic out of Galveston, then that's it for Carnival stopping at 15.
I read Carnival business reports which show a ridership reduction. Most sail and sign cards were blue, no wonder. They must keep attracting newbie's to continue to grow. This company and ship needs a complete overhaul.
Mr. Cahill, please save this wonderful ship.