We had the free air from Manchester but as we had a 4 hour wait at Chicago, waiting in immigration, we missed the connecting flight. Despite appealing to both the airport personnel and American Air Express Connection people they basically told us "hard luck" you have to stay in line. So instead of at least trying to fast track those with onward documents they ignored us. We spent the first night in Miami instead of San Juan and we could only find a Days Inn at 1.00AM.
However Silversea in the form of their out of hours reps. Travel Services swiftly arranged for us to be picked up from the Airport etc. Thank you Mona Lisa Torres, you were superb.
After the bad start Silversea Whisper and their staff were brilliant and quickly banished any bad feelings we may have had and Elin(staff) helped refund the missed hotel.
We did anticipate a good cruise but it exceeded our expectations. The food, the cabin, the staff were first class and we have been to the odd superb hotel in our time. Our butler Danni, who seems to have been mentioned before exemplified all that Silversea are striving for. He produced tea for my wife without being asked and attended to all our needs, sometimes before we knew we needed them! Both he and indeed all the staff we met seemed genuinely pleased to do anything we wanted to make the cruise special.
Just to pick out the Segway on Antigua and the River tubing in Dominica as great fun but they need care as there is the possibility of an accident and whilst serious injury is unlikely cuts and abrasions did happen.
This was the only minor problem as friends had been told that they were going to a hotel before the flight but when we asked the concierge she said that we were going straight to the airport. In the event we all went to the hotel but some of us would have dressed differently if we had known.One point, as we were going to Manchester via Gatwick the duty free booze we bought in Barbados was confiscated when we went through security at Gatwick to board the Manchester flight because it was not sealed at Barbados. Worth noting.
Finally thank you to Phil and Helen whom we met on the cruise and whose company we very much enjoyed.