Booked 2 balcony suites on the Atlantic cruise from Ft.L to Barcelona March 6 to March 22.
We did not expect luxury when boarding M/S Poesia, even the vessel is new in the fleet.
2 weeks in the same restaurant at the same table, with the same waiters, looking at the same guests around you is not recommendable.
MSCs promotion of the Fantastic Italian Cuisine was very difficult to see. There were two alternative rest. Sushi and Italian. The food were below average and not even worth the Dollars you paid extra. The Sushi were empty every night. Unbelievable MSC does not skip it for a steak rest.
The food in the main restaurant and buffet lunch on deck 13, were the lowest standard we ever experienced on a cruise vessel. The taste like a staff rest/canteen. During 14 days I enjoyed the main course twice. We send several dishes back and had another option, but no improvement.
The Indonesian staff were the sunshine in the "cafeteria" why we kept the spirit to the end.
We prebooked Italian wine packages at MSC before the cruise, having no idea about the quality.
We could choose between 20 bottles. Dont take that package.
Tipping: We were lucky to check our account after the first night cruise. Without notice they added 12 $ per person per night. For two suites 4 adult and 2 children 68 $ per day, 1.088 $ in total.
I had several discussions with the staff before they accepted to take it of our bill.
The Reception and Accounting staff were the most unproffessional we ever experienced