Re: Voyage U118, Zuiderdam, 3/23/11
The food was great but the service was unacceptable except for one steward whom we found and then requested for each night.
The bed was great but the guy did not know how to properly make a bed with 'hospital corners'.
There were plenty of bathrooms on the decks but most of them had at least one stall out of order.
There were 5 Hot tubs but three were out of order and those were not very hot. I complained and they got slightly better.
The HOT pool on other ships we were on was at no additional charge. On the ZuiderDAM there was a $100 charge per person.
It was great that HA supported the cancer foundation. Just not enough. we were charged for the T-shirt. You did not say that you matched the $10 donation.
At the Lido Pool midships there was a step to get you up and over the protective barrier…..but not one to get you back down.
The worst offense was the 2PM change of time to EDST. It could have waited for the 2AM slot as that was another day at sea. If it was required by law the an additional hour should have been added to the schedule for the dining room. To shorten the time between meals was not a great idea.
The equipment at the gym was not good quality and some of the machines were out of order when we arrived and wanted to use the weight equipment.
We do not go off the ship for port visits. It was best when every else went for trips.
We were promised 3 spectacular shows (song and dance), we got 2!
No adherence to the dress code. T-shirts were allowed in the D/R on 'formal' nights. Next trip I will buy a guayabera shirt to wear, as was worn by a traveler on a different ship.
Inadequate staff for repairs. The brass is polished twice a day but the plumbing does not work well. The prior review looks as if it had been written by a PR organization.