We did the same Ventura repositionong cruise in March 2010 and been highly satisfied and accordingly booked the same cruise for 2011, whilst on board. We again flew to Barbados to cruise the Caribbean and return to Southampton.
What a great disappointment this turned out to be! Standards had greatly dropped.
We had opted for Freedom dining - which worked well, and the food was of a good standard. Some staff generally lacked training, with indifferent and sullen table service.
We are angry that P&O had drastically reduced cabin prices to sell off cabins. By adopting the present pricing policy P&O will lose the loyalty of long-standing passengers who still wish their cruises to be of a high standard and special event. By booking early, we ourselves had paid nearly £1000 more than the latest sell-off price.
We understand that P&O must be profit making but the cabin sell off attracted the wrong type of passenger and those that we would not wish to associate with and many passengers expressed these views. Tattoos,body piercings and drunken behaviour seemed to be quite the norm.
Parents had obviously taken children off school - for the free kids' places, and on some afternoons these older children took over the swimming pools - jumping in and diving - albeit supervised by P&O staff, who took no regard to the pool rules.
Obviously quick profits are more important to P&O than long term customer loyalty.
In view of the above we feel that our future cruises will not be with P&O.