“3rd time on HAL not a charming experience”
Cruise review of Holland America Zaandam

pacificguy Zaandam 3 3rd time on HAL not a charming experience
pacificguy
Member Since 2011
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The Sea of Cortez is a new cruise area and the shore excursions will need some upgrading to make them value for money.

 

Food selection was quite good but the food service level in the main dinning room was more rushed than that received on HAL ships Prinsendam & Ryndam.The main dinning room was understaffed compared to those ships and service staff were very rushed.Drinks service was very slow.

 

Entertainment was quite good with lounge acts professional and big stage shows delivered with plenty of polish and verve.

 

The ship is not new and could use some refurbishment in public areas and you will not find a fridge in your cabin for some reason.

 

A special note for service crew in the bars.They were a happy group delivering prompt and cheerful service to their guests.The cabin service can best be described as indifferent and inferior to any we have received in our past eight cruises on Princess,Celebrity and HAL.

 

We were "upgraded" from a full sized obstructed cabin to a Category G cabin that was only 2/3rds the size of a standard outside cabin. Too bad for us,the ship was fully booked and we could not get the full sized room we had booked.HAL insists that a small room with two portholes is an upgrade from a full size obstructed view room.

 

A couple of 45 day HAL guests will be taking their business elsewhere.

Zaandam Cruises to the Mexican Riviera
Overall Ratings
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  • Value for Money

Cabin review: Large Outside Stateroom (fully obstructed views)

Published 03/26/11
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Zaandam Cruises to the Mexican Riviera
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