The Stateroom - It took over 8 hours to receive a refrigerator for my insulin. I originally asked my steward for that and a 'sharps' container. I reminded our steward as he handed me a 'sharps' container less than an hour later but it was overlooked. When we returned to our room after dinner and show I called customer service and when I was informed a unit may not be available I became irate stating that I called at 2:00pm originally, the person on the line became rude. A service porter delivered a unit 20 minutes later.
We returned from breakfast one morning and our room was cleaned and bed made as usual. My wife went into the bath to shower, I followed to brush my teeth looking up there were long black hairs stuck to the ceiling as if someone wiped the ceiling with a dirty bucket of water, nasty. We found this very disgusting. I grabbed a towel and wiped down the entire ceiling. We didn't see our stewards until three days later, by then we didn't bother to comment and but it didn't occur again either.
We've been on Carnival ships , Freedom and Miracle previously. The Triumph was really showing decreased maintenance and care. Chipped paint was all around especially on the heavily used Lido deck.
In our stateroom the bath's vanity was chipped with multiple burn spots. The vent over the toilet was ajar and when I pushed it up, it came off in my hand. I set it under the sink so not to get hit in the head but it was replaced later by housekeeping with no incident. When you moved the lamps near the headboard you had to be careful they didn't come off in your hand.
There was no ABC, CBS or NBC in our stateroom only a Latin CNN for any news. I called customer service multiple times with no resolution. On the last call the staff person stated there was something wrong with the satellite hook-up, if this was the case why weren't we informed previously? No answer for that one. I didn't look into it in the common areas (Latin CNN was playing) but I had better things to do.
This is the first time we had a balcony stateroom (1055) on the side of the ship. It was "closer to the action" but we much prefer the balcony, the view and the isolation of the aft staterooms. With the angled partitions and additional width it makes a large difference.