Embarkation/disembarkation with concierge was first in first out. That was great. Concierge gave you a better shower head( so they say, I didn't compare) which was very good. cabins I believe are the same, and I thought very nice. Concierge apparently had better sheets towels fruit in the room champagne on first night and bathrobes. Personally, if you can get a 10th floor cabin around mid ship without going concierge, I would do it. ( sometimes they reserve those rooms for concierge)
The tables for 2 in the dining room are very close together. Get to your table first thing when you get on and if you are not happy see maitre d ASAP
The service was very good. A couple of things, if I was to be critical. Room attendant knocked on our door at 825 and we were just leaving for diner on the first night. she said she would come back and forgot. never made up room, no towels etc. I called up at midnight when we returned and they brought us towels. Next day she apologized and concierge sent chocolate strawberries and wine. OK= Also the attendant didn't inform us of the concierge amenities. FYI You get a pillow menu, complimentary shoe shine, daily hor d'oeuvres. But overall everyone tried very hard, and were very accommodating.
Entertainment was very good. The production shows were very good. I personally don't like acrobatics( cirque de soleil style) but thought it was very well done. Lindsey Hamilton was the singer and but for her numerous Audio problems has an awesome voice. The Sound Decision band sings acapella and we loved them. D' REVELATION WAS THE POOL BAND AND THE MAIN SHIPS BAND. AND WERE TERRIBLE. REALLY The Comedian D'charme was very good. The piano entertainer and comedian was good.
The Martini bar was awesome and spent a lot of time there. The disco, was fair. The Molecular bar was fun. Gelato was great on deck 5 with the coffee bar.
The specialty restaurants: We tried Qsine. Not for us. It was definitely different and fun presentation. But the food was served in stages and it was like a buffet. shrimps, meatballs, sushi, chicken. no real meal( if you like that stuff)not for us.
Murano was excellent. service, food and atmosphere were excellent. WE didn't try Tuscany.
The buffet ( ocean view) was well laid out and very good food. My only complaint was that they have an Indian section and Mexican section everyday. I don't know how much curry and tacos people eat but it is not my thing. I suggested they mix it up each day with Latin, Japanese, Italian, ( they do have pasta station) but I mean veal and chicken parm. baked ziti etc..) Switch it up.
Ports, well I have been to the Carib many times and they are essentially the same. Personally, I like St Thomas and St Martin for an eastern.