1st time crusiers were disappointed but will cruise again
We were first time cruisers on the Norweigen Sky in Feb 2011. Upon arriving to the port we were dropped off our shuttle ride and meet the first person with Norweigen. We needed to drop off our luggage with the porter before we could enter the line of people. He told us "go around the corner and look for the guy in the white hat". We went around the corner and meet a security lady that would not let us go any further and to go back to the guy that told us this information. We went back to him and said that we could not go inside the building with our luggage and had to find the "guy in the white hat". On the second attempt the security lady was gone but there was no signs and plenty of people in a white hat that were obviously tourists but no one to help us. We saw a sign that said luggage tucked way in the back and started to head that way. We heard a voice "that is how you will go to jail if you keep going". Here comes the guy in the white hat yelling at us from under a generic sign "Check-In Luggage" right next to the Celebrity Cruise drop off lane. It would have been helpful to put "Norweigen Check-In Luggage" on that sign. Finally we are allowed to enter the building to go through security and get our cards and board the ship.
We paid the extra money to have unlimited non-alcoholic beverages and we were under the impression that it would be juice, water, pop, coffee and iced tea. We decided to wait on the upper deck and enjoy the views since we can not get into our rooms until 2pm. The server came and took our drink order. Pepsi, orange juice and a water. He came back with a tab for $10. I told him that we had the unlimited beverage option. We needed to have a sticker on our card to show this and we needed to go to Customer Service which was on Deck 5. We were currently on Deck 12. Went down to Deck 5 and they refunded this transaction and we needed to go to the Coffee Bar across from the Gift Shop to get our Sticker. This information would have been helpful when we first checked in. We finally were allowed to get our sticker and found out that this covers ONLY pop and not all of the other beverages. Once we were allowed to get into our room, we had a welcome book that contained our Shore Excursion tickets AND our information about our beverages. Again, this would have been nice to have known before we went through all the hassle. As the days went on, we found out that only pop is included when you order through the bar. If you want anything else, they will charge you for it. When you go trough the Garden Dining Room Buffet Line on the Pool Deck you can get water and iced tea during the day and juice for breakfast only. We had to find this out ourselves. We also purchased the Captains Bon Voyage Package that included fruit and wine since it was my husbands birthday the first day. We ordered white wine with our package and I had asked for a Reisling or Gewürztraminer wine. We received Chardonney. I am not a fan of Chardonney. We talked to Room Service to see if we could get an exchange for something that we would drink and they could only exchange it with red wine. Not a fan of red wine. I had to talk to three different people before I got this final answer. They never did bring up a bottle opener so we were unable to drink this wine anyway. We paid $30 for 4 pieces of strawberries, 2 bunches of grapes and a banana. We left the bottle in our room when we left since were not sure about customs coming back into the Port of Miami. This was our first day in a nutshell.
We did not go to any of the extra restaurants since you had plenty of options from the other restuarants. In the Main Dining rooms we had the best service. Everyone treated us very well and was there for anything we needed. We saw someone get a cupcake and a candle for a birthday later in the week. We didn't know you could do that so my husband did not get a candle for his brithday.
We went to the Captain Cook Bar almost everynight since they had live music til 11pm and 1/2 price marguaritas until 6pm.