Veendam Review

4.0 / 5.0
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Veendam - Southern Caribbean

Review for the Southern Caribbean Cruise on Veendam
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Misty
First Time Cruiser • Age 20s

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Sail Date: Nov 2004

We had a marvelous time. The ship is beautiful and has easy access to all facilities. Dining was a small problem for some of the people in our party that did not get the same dinner assignment as the rest of us, but we did get it resolved. Having booked this cruise more than a year in advance we could not understand why there was the problem to begin with. There were many other people that we met that were not able to resolve their dining issues, however. Some were elderly and had real health issues that needed to be addressed and the crew wasn't very caring about them to the point of almost being rude.

My brother who traveled with us had booked a guaranteed booking and did not get a cabin assignment until after they were on board and we had to wait several hours for that. They were not as happy about their cabin as we were but I guess we learned our lesson that it is not always wise to wait on a cabin assignment until the last minute if you want to be sure of what you have.

We did find that the service was not what it has been in the past on Holland America and personally we think it is because of the new tipping policy that has gone into effect. We think that we had much better service the way it was and never had any one of the crew in the past even hinted at tips to us. We don't quite understand the verbiage in the letter that we got from Holland America about why they are doing the tipping the way that they are now, with it going on your room tab. We did tip in addition to the room tab the crew that we felt did an outstanding job for us. We are just not sure that they got to keep it. I have taken the time to write to Holland America's home office about this issue.

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