We purchased Princess transfers and were told we'd be taken to the Intercontinental Hotel in Sydney and shuttles would run from 11am to 4pm to the pier. That was not the case. We were taken to a dowdy downtown hotel and dumped into a room with not enough seating. We stood for 6 hours with no explanation as to why there were no shuttles nor when there would be any. We were told "soon." Had Princess been honest we would have taken a cab. Finally at 2:30 we were taken to the pier only to have to stand in a horrendous line for 1 1/2 hours. Not a good experience after an 18 hour flight from California. This ranks as one of the worst embarkation experiences in our 22 cruises.
The Diamond Princess is one of the most beautiful ships we've ever seen. Standing on a deck in Sydney Harbor was awesome. We were thrilled to be in Sydney and on the Diamond.
There was a CC Meet and Greet at Skywalkers and then no other CC activities for the duration of the trip. Since there were 127 CC members we were very disappointed that we weren't acknowledged or that anything else was organized for us.
Our port side balcony cabin was nice although there wasn't as much storage as on other cruise lines. As on other ships the cabin steward - Chai - was very helpful and anxious to please.
Unfortunately Princess has a smoking in stateroom policy and, as luck would have it, passengers across from us smoked non-stop and, it seemed, round the clock. Guest Relations would not do anything to help us. I repeatedly asked to be moved, was even willing to give up a balcony for an ocean view, but they refused saying the ship was sold out although I knew for a fact it was not. I suffered from a major sinus infection as a result and my illness went to deaf ears, even to Santa Clarita who obviously does not care about client retention.
For a ship the size of the Diamond the fitness center is inadequate. I love riding the Exercycle in front of a floor to ceiling window overlooking the ocean. That is not the case on the Diamond. There were 3 bikes all facing a wall with weights in front. There was always at least a 30 minute wait for the cycle. The room was always uncomfortably hot. On other cruise ships there were jars of water with lemon or cucumber. No water was offered in the fitness center. The scale was in kilos so I couldn't keep track of weight gain.
This cruise went from Sydney to Beijing and for some reason we always docked far from town and at container ports. Most of us were disappointed that we were always so far from town and had to rely on shuttles to get to town.
Unfortunately the entertainment was mediocre at best. Since the theatre did not accommodate all the passengers each show was repeated. After the first couple of shows we didn't bother going to any more. As for the comedians who appeared in other venues on the ship, the jokes were very old and hadn't been particularly funny in their prime. During the first part of the cruise we had both an Elvis and a Rod Stewart. They appeared a few times during the first few days and then got off the ship. They were quite good and it was fun to watch them. There were 2 or 3 good movies. They should have had more since this was a 23 day cruise. Movies Under the Stars had a few movies and concerts but they should have offered much more.
Dan Styne, the Cruise Director did a good job and there was a variety of activities. Zumba was offered on most sea days and was very popular. We even had horse racing on three days and had a wonderful time. At $3 a race that was a fun and reasonable activity.
We are seasoned travelers and know how challenging it is to feed thousands of people. However, the food in the International Dining Room was not as good as it could have been. The meat, be it beef, pork or lamb, was always dry and overcooked, as was the fish. Luckily I could order gravy and tartar sauce to drown the food. The desserts were very bland. We had pavlovas one night and I used my knife to stab the meringue shell into pieces. It was that hard.
The Horizon Court is very nicely laid out. It has the feel of a restaurant instead of a cafeteria as in most ships. Unfortunately the fare was repetitive and boring after the first few days.
We enjoyed having fish and chips at the English Pub lunch which was offered quite often. There were a few different brews for sale, although at a high price.
The tea at 3:30 every afternoon was very well presented with a nice variety of sandwiches and little cakes.
Wine tasting was very reasonable - $9.50 - and the wines were all quite good.
Our cruise was shortly after Yasi. Port Douglas was still experiencing bad weather. Nevertheless we still snorkeled in the Great Barrier Reef. Although visibility was poor it still was a wonderful experience. The lunch provided by Quicksilver was wonderful. Because of our late return the ship sailed two hours late.
We took the Elephant Park Safari in Bali. That was one of the high points of our cruise even though it took a couple of hours to get there in very heavy traffic. We were also late getting back and again the ship sailed 2 hours late. We were so glad that we took Princess excursions as the worst thing that could happen is waving to a ship sailing away.
When we docked in Keelung, Taiwan, "bankers" boarded the ship to exchange currency. Sale was from 10:00-12:00, purchase of unused New Taiwan Dollars 3:00-5:00. That was a major disaster. As soon as we got off the ship it started pouring. We could see that the streets across from the pier were dirty, dingy and ugly. We immediately returned to the ship and asked to change the currency back. We were told that we had to wait until 3:00. Luckily I showed up at 2:30 as I knew the lines would be huge. A few people lined up at 3:30 and after waiting 1 1/2 hours, the bankers left at 5:00, leaving those passengers holding useless currency, not accepted anywhere else. There was such a huge uproar that a few days later the ship offered currency exchange services - at a fee, of course. So, my suggestion to everyone, do not exchange any more currency than you can put in coin collections if exchange is not available.
Although I made sure that Express Checkout meant Express Checkout - that turned out not to be the case. A credit balance must be taken care of before disembarkation. This I found out as we were trying to exit the ship when bells clanged. Since it took an hour of waiting in line at Guest Relations to clear up the credit balance I asked for help in finding the Princess transfer. My request was refused. When we arrived in the terminal there were no Princess representatives nor any English speaking people and we couldn't find our Princess transfer to Beijing - 2 1/2 hours away! This was an unbelievably stressful situation which was resolved by a Chinese lady offering assistance. The bus was parked a distance away and we got there within 2 minutes of its leaving. I shudder to think what would have happened if the bus had left and we'd have to take a taxi with no Chinese money and no knowledge of the language. There again voicing concerns to Customer Relations in Santa Clarita fell to deaf ears. They really could care less.
The Diamond crew did not enforce hand sanitizers and when we returned to the ship in many ports there were no sanitizers visible. Many people entered food areas and did not sanitize their hands nor were they encouraged to. I heard that two cabins had been quarantined so I told everyone I met to be sure to wash their hands often and to protect themselves and others. Pity the crew didn't think that was important advice.
So, all in all, the Diamond Princess is a beautiful ship but this is not a ship I would recommend. Nor would I gave any points to Princess for Guest Relations or Customer Service or customer retention.