The itinerary we did was great especially with 2 nights in Havana, glad we booked it as 2012 this itinerary will be no more. There were a few things that did get on our nerves,such as the bar prices which were pretty steep, in the brochure Thomson likened them to pub prices in the UK, I can't recall ever spending £4.00 on a vodka or over £3.50 for a bottle of lager. The main thing we found the most irritating was the Captain on our second week, although I wouldn't have told him this whilst we were on considering our life was in his hands. He was a German gentleman who thought everyone was interested in his seafaring stories which he selfishly piped through to the cabins (just around nap time). I think he must have found his stories about pirates, cherries (don't ask!) and potatoes rather interesting. We didn't. He seemed to have had a lot of disasters at sea which combined with a ship with a slight list did not bode well! So beware, if this Captain is on the bridge during your cruise you will be subjected to rather tedious stories! Balancing the Captains nostalgic rants with the good things on the ship it was worth putting up with though.
I think every review has sung the praises of the staff and they deserve it. All the bar, dining staff and the guys behind the scenes are a credit to Thomson.
Please don't be put off by the negative reviews on here. I am sure there have been some problems at the beginnining with the Dream, infact we had 6 hours bobbing about when we left Cuba as the fuel they took on from Cuba was dodgy and the engines just didn't like it so we had to stop thus missing Samana (won't lose any sleep over that then....) There is always something as Brits on holiday we can moan about but the best testament to the cruise is we arrived back on Friday morning and by Saturday afternoon we have booked again on the same ship. All those passengers who cancelled on the strength of the Watchdog programme missed out on an excellent time - I'm glad I didn't see the programme - ignorance is bliss and it was great!