The hot tubs on the Lido deck were barely warm so they shut them down temporarily telling everyone to go to the spa for the indoor hot tubs where one was out of service also. The bedding was never changed, many on M Deck never even got washcloths until day 3. I was told they ran out -- they were in the laundry! Extra blankets were needed because the rooms were so cold, and the dust even on ice bucket could be was so thick it could be written in.
The ship had a 25% rate of passengers under 18 running wild unsupervised even by the ships staff, taking over normal adult areas.
Several passengers including myself got food poisoning in the Spirit Dining Room. When staff was contacted about the food poisoning they asked if we were SURE it was not seasickness - with being seasick you do not need to spend a night in the bathroom with the trash can in your lap. After that they sent down a pot of tea and crackers!
The stay in Key West was cut short by 2 hours from the schedule posted online prior to sailing. The ride was extremely rough, even the cruise director Rebeccah commented that she had never seen the ship listing and rolling like that before.
With decks that did not go all the way through it was extremely hard to get around on the ship. In the atrium one of the glass elevators was stuck between floors when we sailed, and was still there when we returned. The others would be out of service or would not go to the floors you pushed the buttons for, especially hard when trying to go ashore from deck 3 in Key West and Cozumel.
The highlight in Cozumel was while in "Centro" the ladies room was being cleaned by several young men and the line waiting was very long - finally a woman had her son-in-law guard the door to the MENS ROOM while the ladies went inside, on the way out family and friends were taking pictures of these ladies exiting the mens room.
Wet passengers from the pool area walking down the marble hallway made it very slippery for other passengers to walk down the Gallery.
The buffets were without trays so it was impossible to carry food to the tables and keep your balance, and the lines more closely resembled a cattle drive. Room service could take up to an hour to be delivered and very few selections available.
One highlights and shopping tour group in Cozumel was brought back to the ship nearly an hour late so many missed their dinner seatings. There was no backup because second seating was full. The menu selections were very limited because it was one of the shorter cruises. The dining room staff did attempt to do what they could to help. Maitre d' Miguel in the Spirit Dining Room was one of the highlights, he was bright and entertaining and he tried very hard to accommodate those guests who missed their dinner seatings because of the tour group problems.
The Vegas Shows ("Living in America" and "Shout") and Comedy Shows were quite good. The Spa Staff was very busy, but they kept smiling and trying to get everyone taken care of. The Cruise Director and I had a talk about some of the problems onboard, and she was kind enough to send a bottle of wine to our table the night I celebrated my birthday. Other than the few mentioned most of the staff seemed to just barely be doing their jobs well enough to get by and that was as far as service would go.
This was NOT a FUN TRIP on this FUN SHIP by any means. Its pretty bad when you realize you could have won the FREE TRIP, and you might have to go back and do it again or give the free tickets away - to someone you really do not care about at all.