“Zaandam Overdue for Drydock”
Cruise review of Holland America Zaandam

mystichill Zaandam 2 Zaandam Overdue for Drydock
Member Since 2009
No Helpful Votes
Overall Member Rating
We sailed on Westerdam in October of 2010 in Europe. Everything was fantastic.

We expected the same on the Zaandam. Big mistake. We had no climate control for 9 days of our sailing. Our room was as cold as 60 degrees and as hot as 74 degrees. We purchased a spa package. The spa was filthy. Standing water in the shower, and a loose drain cover. All was reported to Spa manager as well as customer relations. It took several days before it was fixed. There were dirty glasses on the food and beverage counter, and nothing wiped down. There was a flood, a power outage, and the deck was so dry you could not play shuffleboard. The tennis net was rarely up. The furniture in the crow's nest was so old it gave me a backache. There was yellow and black caution tape all over the ship due to repairs needed. Food sat in the taco bar for hours, and utensils and containers never cleaned. Our stateroom walls were dirty. Our cabin was left open by room steward. This was also reported. The food was not up to par as far as quality. Berries were few, and papaya available twice only. There were no raspberries available. The BBQ at sail away was cancelled due to rain, and never rescheduled.Glasses and plates were chipped.

The bedding was at best motel 6. Debarkation was a nightmare. Passengers finally able to get off the ship at 10:00. Angry passengers in hallways.

Overall I would rate this ship a 2

Zaandam Cruises to the Mexican Riviera
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Large Interior Stateroom

Port and Shore Excursions

Published 03/03/11
Thank mystichill
No Helpful Votes
Read Cruise Critic’s Zaandam Review
Zaandam Cruises to the Mexican Riviera
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?