Overall the ship was new and attractive. The stewards, wait staff, and all crew members were extraordinarily friendly and helpful. The food was really wonderful, in all outlets...from the specialty dining rooms to the main dining room to the casual deck breakfast and lunch spots.
The Pastry chef is a genius!!
The ship did make a lot of noise, especially at the back end of the Grand Dining Room. The two times we were seated there we could barely carry on a conversation without talking very loudly.
The cabins were good, with comfortable beds and good lighting except over the dressing/makeup table, and with only one plug usable for a hair dryer. No plugs in the bathroom except for a shaver outlet!
With the exception of transiting through the Panama Canal, most of the ports were pretty boring and the two tours we purchased were really bad. Didn't hear much good comment on the sightseeing tours and the Destination Services desk left much to be desired!!! Not very knowledgeable or helpful!
Our big complaint was the "Concierge level" which we thought was a big rip off!! We had to seek out the concierge and the concierge lounge, which was not on our deck only to find that the "services" she was supposed to provide were at best, minimal.
The library was very well stocked and a great spot on the ship as was the coffee bar. Also lots of nice little nooks on the decks to read quietly. Just wish they would do away with the feeling of various classes of the ship. Even had a special deck for Canyon Ranch participants. Really!! On most of the luxury ships I've sailed on every one is treated equally, this is not an Atlantic crossing on the Queen Mary!