Statendam Review

4.0 / 5.0
0 reviews

WHAT A DISASTER

Review for the Southern Caribbean Cruise on Statendam
User Avatar
BEENAROUNDTHEBLOCK
First Time Cruiser • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Apr 2010

Our room had no air conditioning. The pools were not open because they were leaking. The elevators did not work. There were buckets everywhere catching the leaks from the pools, toilets, and who know what. The toilets did not flush in the public restrooms. The cabin stewart told us the air conditioning never worked in our room and got us a fan; ;that's the best that could be done. We were in this misery for two weeks. One entire day, there was NOTHING but salt water to bathe in and drink. The maitreD told us salt water was good for us and we could BUY water if we really needed non salted water to drink. The customer service people on the ship insisted NOTHING was wrong. The ship had just been refurbished and apprantly no one was in charge of quality assurance! We were not compensated and never apologized to. the lines at the customer service area were miles long and EVERYONE was there complaining. We suffered thru endless meals with terrible service in a non-airconditioned dining room and our food, regardless of the meal, was ALWAYS served cold. This was our 14th cruise so we know what we are doing and did not have unrealistic expectations.

THANK GOODNESS WE HAD PORTS ALMOST EVERYDAY AND THEY WERE WONDERFUL. St. Bart's is the best Carribean Island we have ever experienced, in every way and we have seen them all. We regret ever leaving Princess but wanted the ports on HA's itinerary.

This year we will spend two weeks on our beloved Princess. Last year we sailed four; two of which were to make up for our HIDEOUS HA experience!!!

Cabin Review

the cabins are large on HA; okay if you don't need airconditioning in the carribean and not if you want a working toilet.

previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.