Went on the western Caribbean cruise on Feb. 19th, 2011. Flew in on Spirit which is a rip off, they nickel and dime you with fees so your better off to go with a different provider which might seem more expensive at first but will be cheaper at the end of the day.
Right from the start embarkation went smoothly, food was available immediately but our cabin was not ready till the appointed time. For the course of our trip everything went well. We felt well taken care of and the cruise line did everything to accommodate us.
The entertainment on board the ship is excellent, there is always something going on. I did the rappelling wall 3 times. Water slides are great, expect to wait in line though. The shows are awesome but the cirque de soleil show is not a family show. However lots of people take their kids and didn't see anything wrong with the show.
I read through all the negative reviews before leaving and it seems that these people might have not been on the same ship or they might work for a different cruise line. For the people who said there is no place to walk and see the ocean there is deck 7. Granted the lifeboats cover most of it but there are still spots to pull up a chair and watch the sunset. For the ones complaining about the beds i'm 6'2" and i was comfortable sleeping with my feet on the bed.
Met some people on board who said they were going to complain just to get free vouchers. I imagine that those are the people with the negative reviews, probably because they didn't get any vouchers.
All in all a great trip. Thinking about going on the Epic for the European cruise. They make you feel like a first class customer and spare no expense to keep you happy!!