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Norwegian Gem Cruise Review by jerseydave65: NEVER AGAIN NCL


jerseydave65
1 Review
Member Since 2011
10 Posts

Member Rating

Cabin 2.0
Dining 3.0
Embarkation 5.0
Enrichment Activities 1.0
Entertainment 4.0
Family & Children Not Rated
Fitness & Recreation Not Rated
Public Rooms 2.0
Rates 1.0
Service 1.0
Shore Excursions Not Rated
Value for Money 1.0

Compare Prices on Norwegian Gem Eastern Caribbean Cruises

NEVER AGAIN NCL

Sail Date: February 2011
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)

NY city dock was a breeze , and the NCL staff were friendly and fast . We were on the ship by noon, and in the cafe by 1:00 pm the buffet was crowded and crazy. The food was scary at best , we got a soda pass for 75:00 dollars ,an right off the bat I asked for a Pepsi and the waitress told me to get it myself . are you kidding me? She was rude and nasty. Our cabin was a bit small , carpet was dirty, paper , hair , all over the place . After first day we had to complain to get tissue , toilet paper, and towels refilled . A female staff member on 7Th day at 9:30 pm just walked into our room with the DO NOT DISTURB sign up. she was told repeatedly not to come in we were in bed and not dressed. She handed me a letter , i told her to get out can't you read do not disturb she replied No. The letter claimed i gave a bad credit card , to bad it was a debit card, and there was plenty of cash on it.After 1 hr of fighting with the front desk, they came and told me the card was fine . But i never More sign my paper work at the dock, so i said well how am I on the ship then . The front desk clerk looked at me and said I Don't Know , no one can be that stupid . This nightmare took till 11:00pm to fix .

Food Well the buffet could really use some help , how many times could you eat burgers and hot dogs every dang day. most of the food all tasted the same bland , and tasteless . Most of the staff in the buffet were rude , and nasty to deal with, could care less about you. We also ate at the Tex/Mex it was very good and service was great, we gave the staff there a extra tip for the good service and food . The La Cucina was very good too the staff were very pleasant and we had a great dinner. Activities Free style i don't think so most things on the daily planner had a Fee Applies . Nickle and dime you for everything , then charge you for service charge of $12 dollars a day , per person over the age of 3 for tips . Weather or not you get good service , clean towels, toilet paper , heck vacuum your room. what terrible poor service and they demand tips give me a break, their new motto should FEE APPLIES STYLE . The gym cost $20 a day , plus $12 to ride the exercise bikes, plus another $20 for the hot tubs and sauna rooms. $5 dollars a game for bowling .

The Good Bingo staff , pool staff and the band were perfect nice , helpful , friendly, and always on top of your needs. Cruise director Sinan, assistant Megan, Steve, jasmine , Mons form the pool bar , and Irene from the spinnaker lounge ,pool deck were the nicest people on the whole ship.

The bad We were woke up 5 out of the 10 days at 6 am by rude staff working outside of our room . Complained so much the front desk manager would start to shake when he saw us coming . i made them take money off the tips $100, we did not think they should get $240 for such a bad cruise we never had a cruise this what a bad nightmare . We or our family well never cruise again with Norwegian Cruise Lines . Less


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Cabin review: Norwegian Gem 8094

Bathroom in the cabin was a bit small , the cabin was also very tiny . The view was partially blocked , but you could still see OK . everything in the room was dusty, and the carpets were very soiled . The Air conditioning never , ever got cold room was always hot. Our toilet kept clogging up and the flush button kept getting stuck in the wall the whole cruise they never fix it . we told them the very first 1 hr we were in our cabin . Our luggage was brand new , came to room covered in grease, oil, and my never showed up till 11 pm .My wife got hers around 5 pm . CABIN 8094 sideways obstructed view

Port and Shore Excursions


Seemed a bit dirty by the port , we were their on a Sunday almost all stores were closed . but none open past 1 pm wasted stop we felt

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we don't really care for old San Juan , just spent the day by the pool

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Can't say enough about this great island , we love it here , and wish we could just stay.


We love st Thomas and all the great islanders always have a great day their

Read 2340 St. Thomas Reviews

Very short stop but still had a great time locals very friendly and helpful. we wish we had time to drive around but ship was leaving at noon , we only got here at 8 am so stupid of NCL Gem

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