We were impressed with the quality and attention paid to the layout and the interior decor of the ship. On the Serenade you could walk from bow to stern without having to go up a deck, through the casino then down a deck. The decor was elegant and understated. Our stateroom with balcony was tastefully decorated and most importantly, the bed was comfortable.
We were pleased there were no obstructions on the balcony as we spend a fair amount of time on the balcony; before breakfast having coffee and before dinner having cocktails.
The staff, from the dining room to the stateroom attendants, was fantastic. They were very knowledgeable and had a great attitude. Our stateroom attendant, Leon, did a great job.
We ate breakfast in the Windjammer where there was a wide selection of food, all of which tasted great. We never had to look far to find a table next to a window. For dinner we chose "my time dining" which worked out very well for us. We ate dinner in the Reflections dining room. The menu choices were varied and the food was VERY well prepared. As a Sous Chef for 17 years I was pleasantly surprised with the quality of the food and the presentation of each course.
The wine selection was nice and our waiter, Ajay, was well versed in what wine would pair nicely with the meals we chose. We didn't try the specialty dining rooms, Chops or Portifino, but will on the next cruise.
The comedian and other acts, with the exception of the song/ dance show, were good - not great but good.
As far as the ship excursions, we booked ours privately so we can't comment.
There were three aspects of the cruise which slightly disappointed us. The first was boarding. Having one camera to take the security photo showed a lack of planning; we spent an hour on line to get our pictures taken. The pictures should have been taken during the initial check in, where there were more then 20 check-in desks. The second issue was with the production shows. They are not as good as some of the other cruise lines. The mix of the song and dance routine was a little bizarre but the cast was talented, shame to waste it on the poor choice of show tunes. The third issue was with the glass roofed Solarium. The roof could be opened but never was and while the room itself was nicely decorated it reeked of chlorine from the whirlpools.
Overall, we were pleased with the crew and the experience we had aboard the Serenade of the Seas.