Nieuw Amsterdam 7 Day Eastern Caribbean Cruise: Nieuw Amsterdam Cruise Review by RustyRudder
Overall Member Rating
Nieuw Amsterdam 7 Day Eastern Caribbean Cruise
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Our cruise mates who were in VD rooms confirmed this observation. The two small chairs and tiny table barely fit. If you sat in a chair facing the water, your feet were practically in the drain gutter at the front of the verandah. Needless to say, we did not spend a great deal of time on our verandah and missed out on one of the prime reasons we cruise. When we registered a complaint at customer service, we were told that "you got what you paid for" and the ship was full. Technically, the service representative was legally correct, as with all the legal disclaimers in the contract, we probably could have been put up in a storage bin! My beef with HAL is that even after inquiring, we were misled about the balcony, and we could have been told when we changed our arrangements months before that we could wind up in such a cabin. I would caution anyone getting a cabin on Deck 11 to check with HAL about the verandah size before accepting a reservation there. Deck 11 otherwise is a neat location, being somewhat isolated but containing the Explorers Cafe and Crows Nest, one of our favorite places on the ship.
Having been rather critical so far, I think in fairness to HAL (I wish they were as fair to me,) I should state that:
The entire crew and staff including those in the cabin areas, food locations, venues etc. were all above excellent and helpful. The food and service in the main dining hall and Pinacle Grill was excellent. The food in the buffet areas was quite satisfactory. The ship itself was very elegant and ergonomically laid out. If it weren't for our verandah issue, we would have had a great time. Unfortunately, the cruise left us with memories of a poor experience, and a negative opinion about HAL. We did mention these complaints in out exiting comments document, but we have yet to hear from HAL. Less
Cabin review: VQ11010 Deluxe Spa Ocean-View Verandah Stateroom
Verandas on VQ (Spa) category on Deck 11 are tiny and not very usable.Read All Deluxe Spa Ocean-View Verandah Stateroom (VQ) Reviews >>
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