11 of 19 people found this review informative
Cruise Line: Cunard Cruises Times cruised before: 6-10
Cruise Ship: Queen Victoria Sailed: February, 2011
Destination: Pacific Age: 46-55
Cabin: Balcony Occasion: Wedding anniversary
I have just returned from a 2 week cruise on the Queen Victoria to the Hawaiin Islands. Through speaking to many passengers on the ship over the past 2 weeks, I know Cunard has a regular following, however I was very, very dissapointed. Perhaps my expectaions were to much as I expected Cunard to be the best, top of the list as the Berlitz guide rates. (It Promotes itself as:
luxurious,sophistication,attention to detail, famed hospitality and elegantly reminded that our timeless hallmarks continue to define each and every moment on board) I could go on and on but it is riding along on a name CUNARD from the past.
Fact The cabins are small,The t.v. almost an embarresment. the shower is pitiful both in size, complete with shabby shower curtain and inadequate fittings. The balcony furniture was shabby and cheap. Does not compare to the Celebrity Equinox or Millenium.
Fact. The Dinning room is nice but on closer inspection is actually cheap wood veneer. The menu is poor and does not compare to the Celebrity or P&0 where you are given a main regular choice and a 2nd option every meal. Including oysters, King Prawns,Lobster many fish options, Many steak options every night not just one a week. The staff of an evening(to your regular table) were wonderful, but breakfast and lunch when seated anywhere the staff could almost be rude and arrogant, should you prefer tea for instance rather than the coffee. Eggs were cold, wrong orders brought back, almost on every table at every meal was there at least one problem maybe small like no butter but not what expected on Cunard.
Fact.The sun decks furniture was very poor, plastic coated tube steel, with no cushions.Unlike Celebrity which has wonderful sunbeds with cushions ect. Towels left on beds not collected causing passengers to think they are taken.
Fact. The ballroom, beautiful, however dancing finished at 12.00pm so when one had finished there late evening meal, taken in the show and then wanted to sit and have a drink and a dance it as all over.The only option was thena disco on the 10th floor (with most nights only half a dozen people in it)
Fact. Embarkation, sat in the inevitable hanger for 2 hours however not a cold or hot drink offered, Unlike Celebrity who come round with sandwiches and drinks.No welcome on board with a glass of champagne or anything No welcome. as the norm with P&0 and Celbrity. Again when getting on board at each port. No Ice water or juice, hot or cold towls and small reception to welcome you back on board. Unlike Celbrity and P&0. I expected more from CUNARD.
Fact No welcome at any port by a local band dance grop ect. No flower garland at Hawaii. Simply get off and get on again. Or have your photo taken at a cost of course.In fact nothing was done on the ship to even suggest we were in Hawaii no food recognition, show ect.
Fact the shows were excellent and the costumes and design was in some parts as good as a broadway show. A varied entertainment programme through out the day. Bingo, Bridge, art, learn to dance ect (a little better than HI DI HI)
Fact Disembark get out of CABIN by 8.00 am que for 2 hrs for passport and then dumped at Airport for 10.15 for a flight which did not leave till 5.00 pm almost 7 hours. Why we could not have been allowed to stay in an area of the ship (as allowed on Celebrity and P&O) I undersrtand that the ship has to be cleaned but a 5* hotel in London lets you check out betwen 10 and 12.00 and you would be allowed to stay in the foya. Disgusting. For the age group of perhaps 80% (75/82) again apalling.
Cunard is absolutely no better than the Celebrity or P&O CRUISE SHIPS I have been on previously in fact some things were worse. The ship is very nice but I expected a great deal more and unfortunately so did many other guests.