We just got back from our Regent Seven Seas Navigator Western Caribbean cruise. The service was excellent. The food was probably the best cruise ship cuisine we have had yet. The free airfare and excursions were a good value. We took particular advantage of the excursions taking one in each port. All were excellent and organized with precision.
We had only two complaints as follows:
1. We were very surprised by how elderly all the passengers were. My wife and I are early 50's and we felt like we were the youngest people on the ship. It seemed like the geriatric, wheel chair and walker crowd. It took some work to find any younger cruisers.
2. We had a creaking noise in our cabin that literally kept us up at night. The ship's carpenter worked on this two times with his handy can of WD-40. It got better and then got worse again. We did here one other passenger complain about the exact same noise. The ship's carpenter was very experienced dealing with the problem which suggests it is a known and ongoing problem. The ship's age, built in 1999 may be the issue.
The staff was very responsive to our 2nd issue but could not fully resolve it. The only way they can address the first issue would be to shift their marketing a bit. These two issues would keep us away in the future.