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Good comments first
1 Overall food quality was good. In particular, there was good variety of fruits and supplied plentifully and very fresh.
2 Service at the fixed seating restaurants (Edelweiss) was excellent and efficient
3 The standards and quality of stage shows was amongst the highest in cruises we have been on.
4 The cruise director (Sol) was professional, personable, very hardworking, dedicated.
5 The captain was approachable.
6 Standards of cabin housekeeping was good.
7 The navigation crew was excellent in dealing with contingencies such as dodging the cyclone in Napier and avoided otherwise serious consequence as a result of the cyclone. The crew should be commended for their skills.
Negative comments
1 Windjammer (buffet restaurant) was very congested and left little room to move about. Tables were too close to one another making it unsafe to carry hot water and food. Service attitude acceptable but less supportive compared to previous RC cruises.
2 Burser and passenger support service rather unfriendly and much queuing was required. Should offer more attendants and better attitude needed.
3 Queuing at some events were not well organized - e.g. the Q for Paella by the pool should be 2 lines on both sides of the long table rather than 1 to minimize waiting time
4 Boarding of the ship at Sydney Cove was hectic and chaotic in terms of handing in luggage, in terms of queuing for registration.
5 some port excursions were pricey (double) compared to the similar tours offered by private companies at the port.
6 There should be big LCD screens for sports events This hardware is inexpensive
7 The navigation crew was excellent in dealing with contingencies such as dodging the cyclone in Napier and avoided otherwise serious consequence as a result of the cyclone. The crew should be commended for their skills.
8 the embarkation luggage handling was poor. My luggage was left in the forward corridor for a long time. Why is it that the attendants in that forward did not notice the wayward baggage for more than half hour. my attendant Jackson knows the details. The offending attendants should be cautioned. this is most annoying as I wasted much photo opportunity as the ship left beautiful Sydney harbor
Others
1 The important event like the Melbourne Cup Tennis Women's final was not televised. Royal Caribbean surely can include the cost of live telecast of such key sports events especially in the Australian market. At least offer delayed telecast.
2 The specified prepaid gratuities is more than the postpaid. We had to pay more in our package with our agents, compared to those who paid later by as much as over 20%. The difference could have been credited to the service staff. This subject is detailed in a separate mail to RC.
3 On all ships, why is it not done to provide tall benches to facilitate viewing of scenic spots such as the Sounds. The railings are too congested and the second row of people cannot take photos unless you provide safe foot stools like theatre style. many passengers stood on deck chairs dangerously. These stools or benches can be desinged to be modular and removed when the scenic event is over.
4 Public toilets are inadequate
5 At lift landing, pictures should be hung to serve as signs to direct passengers to their respective corridor to their cabins like blue pictures on the left and red pictures on the right as one steps out of the lift.
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