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Costa Luminosa Cruise Review by Bert Groves: A two star experience on a four star ship

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Bert Groves
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A two star experience on a four star ship

Sail Date: January 2011
Destination: Middle East
Embarkation: Dubai

A very nice ship with lots of public areas many spoilt by the allowance of smoking especially around the central Atrium and Casino areas. We stayed in a mini suite on a three week cruise from Dubai out to India and the Maldives and choose the cruise because of the itinerary. We found the cabin to lack in wardrobe and cupboard space (only seven hangers in the wardrobe).The bathroom was good with a nice size and good shower.

The food can only be described as a generous two star although Costa claim it is a four star ship. Although plenty of choice in both the breakfast and lunch buffets the food tended to be unappetising. The corn beef hash and scrambled egg would be described as a mess and the bacon so fatty as to be inedible. The pizza bar always had a very limited choice. The only thing that worked well was the two Pasta stations. The evening meal was the worst experience with poor choice, very badly presented food, very often cold when served and the quality of meat and More fish was by a long way the worst I have experienced on any cruise line.

Drinks on the ship were expensive.

We took two ship tours one was excellent the other extremely poor. Despite complaining about this on four occasions without getting a response although each time I was promised one I eventually obtained a 12 euro refund.(big deal).

We formally complained about the food quality and again no response to the original complaint. We did eventually see the Maitre D who tried to tell us it was because they didn't cater for the British taste. We found the lack of response to complaints discourteous and were told we were the only ones to complain although we knew from talking to other passengers they had also complained.

Costa also like to charge for as many extras as they can. For instance transport to shopping malls in town. If you didn't take their shuttle they would drop you in an area where there was nothing except rip off taxis as our experience in Abu Dhabi and Fujairah.

The last point I would make is with regard to the daily publication of what was happening on the ship which was at best inaccurate and lacking in information on our ports of call. Less

Published 02/10/11

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Bert Groves
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