Great Services but sub-standard food: Crystal Symphony Cruise Review by Emerald22
Overall Member Rating
Great Services but sub-standard food
Destination: Panama Canal & Central America
Embarkation: New York (Manhattan)
Boarding took about an hour, when we got on the ship, our room was not ready. We checked our hand luggage, which took another half hour, then went to the Dining Room for lunch. Around 2:30pm, we were in our room. Our luggage was delivered to our room, including our hand luggage. So bring extra lock for your hand luggage.
The room was clean, but small. The sitting area looked bigger in picture. With the coffee table pushed closer to the couch so that we could access the drawers, there was not enough leg room for two persons to sit on the More couch, only one person at a time.
I am only going to talk about the few things that I have always wanted to know but never found the answers here.
With the 2 for 1 pricing, was the food as good as they said? Maybe it normally is, but not on this sailing. Compared to the 5 star restaurants found in any big city, the food served on this cruise would only get a 3.5 rating. Someone told me the regular chef was on vacation. More than 1/3 of the time our food arrived luke warm. A few times, we waited 40 minutes for our dinner. Soup was watery. Most of the time, chicken consomme was served and it tasted like Campbell soup. On the Galley tour, one lady asked the Executive Chef Manfred Schaller why the soup choice was getting more and more limited. His reply was that "There is just not a lot of demand". Well, if the soup did not taste good time after time, people would not order them. Steak was tough and always came overcooked. Order a medium rare if you want a medium well. Seafood was a lot better and most patrons did order fish. This may be the reason why they did this very well. Souffle was one of the few dishes that was met our expectation. Lobster was also very good but for a 19 days cruise, they only served it once. If you want another lobster dinner, place the order the night before.
Is the cruise on Crystal worth the money? Base on our experience, with the 2 for 1 pricing, and a $2,200 shipboard credit, I would say yes. But if you are young and active, wants to do a lot and see a lot on board and on land, then the answer is no. This ship caters to clients over 70 years old, who are rich and shameless. Their money works for them and not the other way around.
I met a lot of nice people, who have sailed with Crystal numerous times (easily over 15 times). One thing I found is that they are "crystalized", and have not travelled with any other cruise line since they sailed with Crystal. With no other experience to compared with lately, they simply don't know what they are missing.
Service was excellent. We haven't met one single rude employee.
Bathroom is small but has enough storage space. Shower has great water pressure. They still have receptionists making the wake-up calls personally; therefore there may be 5 - 6 minutes delay on a port day.
I have very sensitive skin, and reacts to strong commercial detergent used by the Princess Cruise ships. I was hoping that Crystal might be different. On the 4th day, my skin started to break out in rash. My cabin steward replaced the linen promptly with what I brought from home. The rash subsided. She ordered special sheets for me, catered to people with sensitive skin. It did not work. After the 3rd day, my skin broke out in rash again. So if you have sensitive skin like mine and had similar experience, bring your own sheet. I did not seem to have any problem with the Celebrity cruise line.
Spa was very nice and cozy. Fitness centre was usually only half full.
If you are booking this cruise to transit the Panama Canal, the best view is on open deck, not in the Palm Court. You just would not get a great picture there due to the window frame. Order room service early in the morning, then head straight to the open deck, if you are fit and nimble.
I asked my friends how this cruise compared to their previous cruises with Crystal, they said that this one does not even come close to what they experienced before. We had a full ship on this sailing. On the afternoon of the so called Mozart tea, everyone showed up. So instead of having the pastry brought to us, we had to take our plate and lined up for them. Tea was served in tea bag instead of loose tea leaves. I would not call that a High Tea at all. I had better experience in a side walk cafe. Less
Cabin review: A9118
Cabin 9118 is at AFT, therefore you will feel the vibration of the ship. However, you are close to the open deck in the back, which has stairs that would take you up to the open deck. Two levels down and you are right at Silk Road, very convenient location for dining. I also found the open deck area in the back very quiet and peaceful.
Port and Shore Excursions
Our tour guide took us shopping by the end of the tour, and the emeralds of Columbia are indeed very special.
Shopping is pathetic. Go straight to the Beach, don't waste your time with the submarine or shopping.