I want to begin on a positive note. The ship is lovely, beautifully designed and decorated. Great public spaces. Rooms are wonderful, decent closet space, nice bathroom and balconies. "The Square" on deck 7 is fantastic, a mix of a computer room, bistro, coffee bar, library, concierge and tour center. All other ships should take "The Square" on deck 7 and duplicate it.
Ports visited were The San Blas Islands, Panama; Panama City,Panama; Guayaquil, Ecuador; Callao in Peru where we flew to Lima, Peru and the to Cusco to visit Machu Picchu, and then Santiago de Chile.
The food was simple bad during our 26 day cruise. Let me begin on the pool grill:
For 26 days, the menu was unvaried. Poor quality hamburgers with plastic wrapped tasteless cheese slices, undercooked chicken breasts that were returned for extra cooking two and three times. Cold and measly looking pizza. Even the Chef in charge had a cold for several days and was handling all food behind the counter.
There are two restaurants on board.
I will begin with "The Restaurant":
When ordering chicken soup, you will be served double beef consomme. When ordering onion soup, you will get salted water with several slivers of onions. The fresh fish, no matter which one, is never fresh; always hard, overcooked and from frozen. Portions are meager. The Chef in charge does not know what he is doing and should be substituted.
Even though wines are included with your dinner, they have "premium wines" at an additional cost which were never offered to us. One evening while dining with friends, we requested the larger goblet for red wine- the wine specialist or sommelier, Mr. James Smith, refused stating that it could cost him his job and rudely walked away. We were never treated in such manner anywhere.
"Restaurant #2": this restaurant is very appropiately named.
#2 as in the food. To begin with, rude waiters. We ordered cocktails prior to dinner, they came 20 minutes later and they brought us drinks that we did not order. The waiter argued with us insisting he did not make a mistake. The food is a joke- this restaurant, presumes to be a "Per Se" or a "French Laundry"- they are very wrong. Food is atrocious, but the service was offensive- I would never go back. It is the first time I walk out in the middle of dinner and sorry to say, we were not the only ones.
Room Service: Have you ever ordered Espresso coffee, milk and sugar on the side, and when it arrives in your room- they forget the coffee? Believe it or not, they forgot the coffee. The mixed nuts with your cocktail, at any Bar or in room service come rancid- even after we complained, they were rancid the entire cruise. Fresh fish is never fresh, always frozen, hard, overcooked and under seasoned.
Entertainment on board was very poor. The after dinner show could easily put anybody to sleep, and it did. Extremely poor, can not compare to other cruises like Crystal. There was not much entertainment, so I can not write more about it.
There has to be major adjustments in the kitchen. There is a gap in the communication between the person taking the order and the person serving. Special requests are not understood, as if they do not understand English. The sauces that are requested on the side with your dinner either arrive on the food or never show up. It is all in the details- and Seabourn Odyssey your details are unfortunately lost at sea.