The second voyage of a new ship, obviously still having teething problems.
The swimming pools advertised were actually little bigger than a paddling pool. Guests swimming without a shower, full of hair laquer and perfume and sweaty bodies.
All the vegetables were cooked in butter especially difficult trying to be healthy.
We were looking forward to the juice bar alas it wasn't included and was very expensive. The girl on the bar couldn't really be bothered if we got served or not.
Spa was second rate with what appeared to be unqualified staff. Sauna was only luke warmand we had no information on how to use the massage showers.
The Queens dance room often had mop buckets on the floor!
Some of the staff were extremely pleasant and efficient but many appeared not to be able to understand english and very tired.
Before leaving the ship at southampton we waited for an hour with disabled guests in a cold, draughty room without a hot drink.
not the service we expected.