Husband and I did the transatlantic crossing in June 2010 and booked this Caribbean cruise at that time. We received an amazingly generous on board credit and the cruise price was excellent. Overall we enjoyed the cruise but (there is always a but) I noticed the service was not the same excellent level from 7 months earlier. The dining staff took a couple of nights to pick up the pace in the Britannia restaurant and we had to generously tip the wine steward early on to get his attention. The food was good but not spectacular and a decent cup of coffee is hard to find. However the tea is excellent.
Our cabin stewardess was a friendly, pleasant older lady who was at the end of her 6 month contract and heading home to eastern europe after this cruise. She looked ready for a break as she hobbled through the corridors. The room cleaning was not up to par but as I said she was very friendly and had some great tips on places to visit in the different ports.
The ship is spectacular in it's interior decor and you really get the feel of a true ocean liner. We hit rough weather on the last sea day back to NY and the ship handled the seas as she was designed.
I would book another Cunard cruise but the next ship will probably be the Queen Elizabeth or Victoria.
As a final note I agree with many other reviewers that the evidence of Carnival's cost cutting/recovery is an unfortunate reality. It's a shame to see these once grand companies reduced to bargain basement sales of store inventory at the end of the cruise.