“Good but not as good as expected”
Cruise review of Holland America Amsterdam

Ann Onnyme Amsterdam 4 Good but not as good as expected
Ann Onnyme
Member Since 2011
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The route for this cruise is excellent, the support staff (cabin attendants, restaurant staff, etc) first class, but several events were seriously disappointing and HAL should do something about it:

The embarcation at Los Angeles was a total mess - people having to line outside for hours in the pouring rain, no chairs inside - had to stand for over an hour in a cold barn before being "processed"

Sommelier's dinner at the Pinnacle - extra charge of $69 per person - rushed pace, uninteresting wines, ignorant sommelier, so so food

Too many extra charges with no logical explanation: attend a cookery demonstration and pay $29 for the privilege

Captain Everson has no social skills - even boorish and while he invited selected travelers to his reception he and his crew stuck together and did not socialise - even refused to shake hands.

The excursions are reviewed below. Pauline, the advisor on shore excursions gave the impression of being clueless

To find a sun chair on one of the decks requires people to get up at dawn and grab a place - it was almost like on a package holiday in a cheap spanish resort.

Amsterdam Cruises to the Panama Canal & Central America
Overall Ratings
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  • Dining
  • Embarkation
  • Enrichment Activities
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  • Family & Children
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  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Vista Suite with Verandah

Port and Shore Excursions


Should be dropped as a destination - a town in serious decline, dangerous looking people milling around and few points of genuine interest.


Read 181 Acapulco Reviews

The one that worked best - a tour by horse carriage after which we had a long walk by ourselves in a beautiful colonial and colorful town. Probably can do it for half the price by taking a taxi at the port and making individual arrangements.


Published 01/23/11
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Amsterdam Cruises to the Panama Canal & Central America
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