The route for this cruise is excellent, the support staff (cabin attendants, restaurant staff, etc) first class, but several events were seriously disappointing and HAL should do something about it:
The embarcation at Los Angeles was a total mess - people having to line outside for hours in the pouring rain, no chairs inside - had to stand for over an hour in a cold barn before being "processed"
Sommelier's dinner at the Pinnacle - extra charge of $69 per person - rushed pace, uninteresting wines, ignorant sommelier, so so food
Too many extra charges with no logical explanation: attend a cookery demonstration and pay $29 for the privilege
Captain Everson has no social skills - even boorish and while he invited selected travelers to his reception he and his crew stuck together and did not socialise - even refused to shake hands.
The excursions are reviewed below. Pauline, the advisor on shore excursions gave the impression of being clueless
To find a sun chair on one of the decks requires people to get up at dawn and grab a place - it was almost like on a package holiday in a cheap spanish resort.