We have arrived home after back to back Eastern and Western Caribbean cruises with the Epic over Christmas and New Year and our photos look awesome but unfortunately the cruise failed to live up to it's hype. I'm not going to list the details but would like to make some comments for NCL management to consider:
Try taking out some of the slot machines, especially at the embarkation entrances! Nothing deflates expectations more than a smoky dark casino when you're expecting soaring ceilings and art deco cruise ship glamour.
Try looking after children more seriously. In particular, either put in a safety ledge for the dangerous drop off in the children's pool or put a lifeguard in the lifeguard chair. We didn't see a lifeguard at the pool once in two whole weeks. It's not fair to expect parents to know that the drop off is there and also to expect them to supervise without help in a noisy, crowded, alcohol laden environment. Toddlers don't drown in a splashy way, they sink under water quietly and forget to breathe. Read up on it.