The Azura, Christmas and New Year forced resolutions: Azura Cruise Review by Harry Bennett
Overall Member Rating
The Azura, Christmas and New Year forced resolutions
Destination: Western Caribbean
As I stated earlier we met some wonderful people and 2 of these we spent the whole of our holiday with. They told us that they were cruising again on the Azura Jan 2012 and asked if we fancied booking the trip. We went and booked the cruise as this was done at the end of our first week. After the above incident I went to the Portunus booking area and asked if we could cancel this booking as we felt insulted and like 2nd class citizens. The Portunus Rep was shocked and dismayed at our treatment and this was not acceptable behaviour.
One comment I feel I must mention is the card system. The Portunus club is a loyalty system where passengers get rewarded for the amount of nights spent on board ship, as this was the 2nd time we have travelled with P & O we are Ruby club members and our cruise care is coloured Ruby. All this means is the more nights you are on board the higher the loyalty points gained giving percentage discounts as a reward. On more than one occasion "Gold card" membership was quoted in a superior manner and as far as we could see people were getting to gold cared status by gaining their points by using the cheapest cabins possible and then looking down their noses at any lower status cards as not worth having. These are the cruisers who made the cruise after 10pm a ghost ship as they were all in their cabins afraid to spend money. The only time they were seen socially was at the free functions such as the gold card get together and any other free drinks function where it was noted that they drank as much a possible while it was free. P & O have made a rod for their backs by introducing this in your face card system and brought snobbery back to cruising and made the cruise full of twopence halfpenny snobs, if this had been our first cruise it would have been our last, but we are hoping for better next time.
Reception was not great as every time I needed information it took ages to be understood by the staff and never with a smile.
On a positive note the entertainment team lead by Neil Oliver were fantastic, the shows run by Headliners theatre group were as good as some West end shows.
The captain and crew were very approachable, polite and helpful. Less