“Great way to spend Christmas and New Year”
Cruise review of Holland America Volendam

TezzaPel Volendam 4 Great way to spend Christmas and New Year
TezzaPel
Member Since 2011
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I am sure that if you look hard enough in any service industry, you will find matters to criticise. The measure of how good a company is how they respond to those criticisms. I have to say that our trip around NZ on the Volendam was a very pleasant experience and we enjoyed the cruise very much. We were travelling with 2 other couples and did our own thing generally during the day and then met at night for drinks and dinner.

The positives: room was a good size, with large bathroom; cabin stewards unobtrusive and efficient; food was excellent (some of the best beef I have eaten); on-board credit was a welcome surprise; the Volendam singers and dancers were excellent; most of the guest entertainers were also excellent; the staff in the main dining room were great (we tried to sit in the same area each night); the gym was excellent with very good staff on hand; the Captain was excellent with his twice-daily briefings (although he seemed shy when we tried to chat with him informally); my wife loved her almost daily omelette; the cost of wine was quite reasonable (it helped that the Aus dollar was better than parity while we were on the ship); my wife found some moisturised that was about a third of the price she pays at home;

The negatives: smoking areas pervaded the non-smokers (HAL are considering this issue); our friends found the kids were VERY noisy in the pool area; the coffee generally was rubbish; the TV in the room was set up too high; Eugene, the guitarist on the pool deck could not sing and was a tad annoying if you were trying to read a book or just relax (a nice guy though!);

The disappointments: we were unable to get into Milford Sound because of bad weather; we didn't win the bingo; my wife did not get a Royal Flush at the poker!; Christmas dinner was quite disappointing; the weather was not great but we expected that.

Other comments: we did not go on any excursions, but did our own thing, really enjoying Napier. Mt Manganui and the Bay of Islands; there were no problems with us bringing a couple of bottles of wine on to the ship at each port.

I enjoyed this cruise and would like to experience the service on a higher rated HAL ship.

Volendam Cruises to Australia & New Zealand
Overall Ratings
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Cabin review: Large Ocean-View Stateroom

F2629
Nice room, good large bathroom with small bath, well located near steward's store room (for more ice!), close to lifts, reasonably quiet.

Port and Shore Excursions

Published 01/20/11
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