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Volendam Cruise Review by TezzaPel

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Volendam
Volendam
Member Name: TezzaPel
Cruise Date: December 2010
Embarkation: Sydney
Destination: Australia & New Zealand
Cabin Category: F
Cabin Number: 2629
Booking Method: Internet Agency
See More About: Volendam Cruise Reviews | Australia & New Zealand Cruise Reviews | Holland America Cruise Deals
Member Rating   4.0 out of 5+
Dining 5.0
Public Rooms 4.0
Cabins 4.0
Entertainment 5.0
Spa & Fitness 5.0
Family & Children Not Rated
Shore Excursions 4.0
Embarkation 4.0
Service 4.0
Value-for-Money 2.0
Rates 4.0
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Ship Facts: Volendam Review (by Cruise Critic!) | Volendam Deck Plans
Great way to spend Christmas and New Year
I am sure that if you look hard enough in any service industry, you will find matters to criticise. The measure of how good a company is how they respond to those criticisms. I have to say that our trip around NZ on the Volendam was a very pleasant experience and we enjoyed the cruise very much. We were travelling with 2 other couples and did our own thing generally during the day and then met at night for drinks and dinner.

The positives: room was a good size, with large bathroom; cabin stewards unobtrusive and efficient; food was excellent (some of the best beef I have eaten); on-board credit was a welcome surprise; the Volendam singers and dancers were excellent; most of the guest entertainers were also excellent; the staff in the main dining room were great (we tried to sit in the same area each night); the gym was excellent with very good staff on hand; the Captain was excellent with his twice-daily briefings (although he seemed shy when we tried to chat with him informally); my wife loved her almost daily omelette; the cost of wine was quite reasonable (it helped that the Aus dollar was better than parity while we were on the ship); my wife found some moisturised that was about a third of the price she pays at home;

The negatives: smoking areas pervaded the non-smokers (HAL are considering this issue); our friends found the kids were VERY noisy in the pool area; the coffee generally was rubbish; the TV in the room was set up too high; Eugene, the guitarist on the pool deck could not sing and was a tad annoying if you were trying to read a book or just relax (a nice guy though!);

The disappointments: we were unable to get into Milford Sound because of bad weather; we didn't win the bingo; my wife did not get a Royal Flush at the poker!; Christmas dinner was quite disappointing; the weather was not great but we expected that.

Other comments: we did not go on any excursions, but did our own thing, really enjoying Napier. Mt Manganui and the Bay of Islands; there were no problems with us bringing a couple of bottles of wine on to the ship at each port.

I enjoyed this cruise and would like to experience the service on a higher rated HAL ship.


Publication Date: 01/20/11
Read the Australia & New Zealand ports review by TezzaPel
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