Gatwick to Montego Bay, on time, plenty leg room, comfortable flight. Transfer to ship and embarkation process went without a hitch.
Cabin clean and in reasonable decorative state. Drawback, NO drawers in theses cabins (other than a small drawer in bedside cabinet). Bathroom tired but clean. The air conditioning in the cabin was poor and was not controlable. Carpets in the corridors have seen better days but could not be described as threadbare as others have suggested.
Overall we were happy with our choice of cabin, particularly it's location.
Public/entertainment areas concentrated on deck 8 were all in good condition and comfortable. Entertainment was up to the usual Thomson standard and each of the shows was better than the previous one, excellent.
Restaurants/eating. We experienced absolutely no delays in gaining access to any of the 3 restaurants available (without any additional charge) and found the quality, variety and quantity of the food to be superb, not 5 star but anyone expecting this should book with another cruise line at treble the price. Only one slight complaint is that many of the veggie dishes in the main restaurant contained mushrooms; not everyone likes mushrooms. The staff in the dining rooms and bars were superb and certainly added to our experience.
There was a problem on our first night on board when fire broke out in an engine and caused a considerable amount of concern (panic in some people) but this was dealt with fairly quickly. Not an incident I would wish to repeat. This incident caused delay in the ship reaching Grand Caymen. The delay was made worse by the huge delays in tendering people ashore; this needs addressed as it caused even worse delays at Dominican Republic where it was not even worth getting of the ship.
A visit to Playa Maya was cancelled, allegedly because they could not supply the ship with fresh water, in favour of an extended and overnight stay in Cozumel.I get the impression that Thomson Cruises had not considered their ports of call very well.
The highlight of the ports of call was Havana, shame this is being discontinued.
Yes we heard a lot of other passengers complaining and I have no doubt that some did have legitimate complaints but an awful lot appeared to complain for complaining sake and some were complaining simply because they had heard stories from others.
There are problems with the ship with sewage smells in isolated areas.I share the views of some of the reviewers that Thomson will rectify the the problems but they need to do this sooner rather than later if they want to avoid further criticism.
Leaving the ship at Barbados could not have been simpler, totally stress free with Thomson happy for passengers to remain on the ship until transfer time.