Where to begin having booked our first cruise in july i should have looked forward to a trip of a lifetime over xmas with my family . Thomson agency in cleethorpes offered many bookable extras 1, book which cabin you like at a cost, 2 book your seats at a cost , 3 add drinks package at a cost etc....
To my dismay 3 days before due to travel the agent called to say there had been a double booking with the cabins , i was told i had to move 2 decks down , at the agent they did not even offer a refund as the manageress said they did not have the cash , to refund my cabin option booking fee . I explained i was misold a product , and found this excuse feeble as i had worked in the travel industry over 20 years.
The day arrived to travel , as the weather had been bad we stayed overnight and had checked the thomson website the previous evening . Thomson had posted a re sheduled flight for barbados from 10am to 1900 hours .Thomson did not contact us and expected us to check in on time , this i found unacceptable as over 12 would be spent in airport. Eventually the flight left at 2300 hours , this lost us one day of our trip .
We eventually arrived at the ship at 4am , very tired and annoyed with the treatment by thomson on this occasion . Upon our first experience things only became worse , had to queue for over 1 hour to receive correct cards for , all inclusive packagethis was needed to enable us to dis-embark the ship for the few hours we had left before sailing .
The only thing that thomson could be proud was the poor underpaid and
overworked , crew it employed . The waiters and cabin cleaners were obliged to please
The thomson dream was like a ageing ferry not cruise ship as led to believe at the time of booking. MORE like butlins at sea than an unforgettable experience.
The entertainment staff tried there best, but was average and repetative . Thank goodness we did not have to endure 2 weeks .
Having arrives back into manchester on a cold wet new years eve , i feel disappointed and 10,000 pounds worse off . Dont bother with the trips on offer, overpriced and not worth the cost .