Where to begin having booked our first cruise in july i should have looked forward to a trip of a lifetime over xmas with my family . Thomson agency in cleethorpes offered many bookable extras 1, book which cabin you like at a cost, 2 book your seats at a cost , 3 add drinks package at a cost etc....
To my dismay 3 days before due to travel the agent called to say there had been a double booking with the cabins , i was told i had to move 2 decks down , at the agent they did not even offer a refund as the manageress said they did not have the cash , to refund my cabin option booking fee . I explained i was misold a product , and found this excuse feeble as i had worked in the travel industry over 20 years.
The day arrived to travel , as the weather had been bad we stayed overnight and had checked the thomson website the previous evening . Thomson had posted a re sheduled flight for barbados from 10am to 1900 hours .Thomson did not contact us and expected us to check in on time , this i found unacceptable as over 12 would be spent in airport. Eventually the flight left at 2300 hours , this lost us one day of our trip . We eventually arrived at the ship at 4am , very tired and annoyed with the treatment by thomson on this occasion . Upon our first experience things only became worse , had to queue for over 1 hour to receive correct cards for , all inclusive packagethis was needed to enable us to dis-embark the ship for the few hours we had left before sailing .
Our cabin 7129 was centrally located , near stairs alot of traffic noise as near stairs . A bit shabby inside , the outside supplement was overpriced , as not in cabin to warrant it . The beds were very uncomfotable , dirty and dusty underneath. The cabin man Appollo was the only plus point .