Supposed to leave Gatwick on 20th December, however Thomas Cook plane delayed for 24 hours due to major technical problem, so put in hotel overnight and given chicken curry for dinner. On boarding plane on 21st they gave us for dinner, yes chicken - unfortunately I hate chicken so now hadn't had decent meal for 24 hours, the snack was a cheese paninni which was awful. Entertainment on board flight dire, please P&O if you want repeat bookings don't use Thomas Cook again. We had booked emergency exit seats but found large people next to us - in fact I was unable to sit in my seat on the return journey due to lack of room - not pleasant and suffered backache for days afterwards. Eventually arrived in Acapulco and immediately left for Huatalco, cannot fault the arrival system at Acapulco or the on-board check-in, very good. However one day during the cruise my husband spilt a small amount of tea on the sheet which was still there 4 days later, this would never have happened 2 years ago. Entertainment (with the exception of Jimmy James on New Years Eve and Tony Guppa) not very good, on-board theatre company very amateurish and entertainments staff seemed more concerned with children than anything else. The Cruise Director was hardly seen apart from one night when he did "Call My Bluff" as a substitute entertainment for the dance troupe as one of them was ill. For instance, one afternoon we went to play Whist, however no member of staff from Entertainments was there - ergo no cards! We were given 1 days cruise back as "on-board credit" however nobody was told that if we didn't use it, it could be refunded, resulting in many people booking spa treatments etc. they really didn't want.
It really wasn't good enough P&O - to be delayed 24 hours is bad enough, this was the holiday of a limetime for us, and was a treat for my 60th birthday. It took 3 days to get over the 24-hour delay and jet-lag, plus where our suitcases had been left on the tarmac at Gatwick, our clothes were all damp, meaning I had to spend quite a lot of time washing/ironing.
I could have gone anywhere in the world for £4,500 but chose to have a P&O cruise due to the great time I had 2 years ago, but I won't be repeating the experience. My idea of holiday entertainment is not "Oceana's Got Talent" - this was not a 4-star ship, more Butlins, however the food was good and the service in the restaurants was good too.
Please sharpen up your act P&O - on the basis of our cruise 2 years ago, I have actually recommended you to friends who are going on Oceana this summer for which I feel dreadful.