Oceania Regatta Holiday Cruise: Regatta Cruise Review by Mrcruiser123
Overall Member Rating
Oceania Regatta Holiday Cruise
Destination: Eastern Caribbean
The concierge, Connie, was very rude and she should not continue in that position. For some reason, and it still has not been explained to us, there was an itinerary change. The original itinerary called for a port stop at Cayo Levantado (a beach) in the Dominican Republic. The day before we were due to stop at Cayo Leventado, we received a note from the Captain that there would be "a minor deviation to Samana, Dominican republic." This was not a minor deviation, this involved going to the main city and not stopping at the beach. Samana does not have a beach, or one that is worth visiting. At first we thought not a problem, we will just take the tour (Oceania had an excursion to Cayo Legentado) to Cayo and spend the day at the beach. We decided to speak with Connie about our options. When we addressed this issue with Connie her first question was "Who sent you to me?" Basically she did not want to be bothered, it was clear in her tone and body language. When we asked for help in getting to Cayo she said, "I cannot help you our tour there is cancelled." During this conversation we asked her other questions about other beaches and why the stop was changed, she was nasty, rude, and very unhelpful. She should not be the concierge for a cruise that advertises itself as first class. We ended up going to Samana and did not enjoy our day. This was a Caribbean cruise, to stop at a port without any beach options was comical. Most other passengers agreed, and not a single person we talked with thought it was handled correctly. Also, many other passengers for various other reasons did not like Connie because of her poor attitude.
The food was excellent. We never had a problem with seating, and the service was good. We dined at all of the specialty restaurants and they we very good, the food and beverage department was a positive aspect of the cruise.
Again, overall we enjoyed our cruise. But for the conduct of a poor concierge, and the lack of entertainment, we had a pleasant trip. Oceania should add some music to the pool during sea days. They had a band play for 45 minutes to 1 hour during the say day. I think at least 2-3 hours would be appropriate. Many of the customers, old and young, wanted the music a little longer by the pool. Less