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MSC Poesia Cruise Review by anmiradairal: MSC POESIA RUDENESS AND LACK OF CUSTOMER SERVICE


anmiradairal
1 Review
Member Since 2011
0 Posts

Member Rating

Cabin 2.0
Dining 2.0
Embarkation 4.0
Enrichment Activities Not Rated
Entertainment 4.0
Family & Children Not Rated
Fitness & Recreation 2.0
Public Rooms 4.0
Rates Not Rated
Service 1.0
Shore Excursions 1.0
Value for Money 1.0

Compare Prices on MSC Poesia Eastern Caribbean Cruises

MSC POESIA RUDENESS AND LACK OF CUSTOMER SERVICE

Sail Date: December 2010
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)

If you want to know what is to pay to be treated with coldness, rudeness, indifference in return, you can travel with the MSC Poesia.

We committed the mistake of paying for 2 weeks in that cruise and now we have no desire to go in a cruise again. All the reasons friends gave us to take a cruise were almost absent in this cruise. The reception is totally cold and that people does not know they have teeth in their mouth to smile. Every time you ask for something the answer is: read your program (program they leave in your cabin at 10:00 pm the night before for each day).

We committed the mistake of booking an excursion and, of course it was not what they offered, and if you try to receive some kind of compensation, forget it, you will be jumping from one person to another just to tell us we will need to contact the office whenever we return.

The food was okay, but they should have more people working at dinner time. After talking to others about the general More impression everybody told us there are better cruises than these or this was the worse (and we talked to people that was traveling for the first time with them after being in other cruise lines) for the same price, with more food quality, more activities, and the most important, a friendly staff that we did not see in this cruise.

Apparently in MSC Poesia they think even though you pay they are making you a favor when they look at you or respond any question you have. These people are so stiff, rude and indifferent they should be working at a cemetery.

The entertainment team was good, they have people that are friendly most of the time, but I guess that department has to be friendly no matter what or maybe because it was very clear, the head of that department was not European, so, maybe I have the answer right there.

The best of the cruise??? the people that was cleaning and the boat, beautiful ship, but the people that take care of your cabin, wonderful, seems like they are always cleaning 24 hours a day, every time you turned your head, someone was cleaning, that was the only people who smiled every time you approach to them and all of them are from Indonesia, so, the European should take some classes from them about customer service.

Unfortunately, if I continue talking I will be more specific about all the things we did not like but I think that was the most important, the lack of Customer Service and friendliness.......sometimes if you receive a good Customer Service, you forgive everything else, but for us and a lot of people that was the whole 2 weeks like us, these 2 weeks were too long. Less


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Cabin review: MSC Poesia Interior Petrarca Deck

Port and Shore Excursions


Our experience was horrible with an excursion we took from the cruise so we do not have anything nice to say. Maybe with another cruise someother time. MSC Poesia took all the good things with the bad experience of booking an excursion with them.
Read 3104 Cozumel Reviews

It was a rapid and easy experience at Ft. Lauderdale. Not enough time to do anything else that going to the nearest plaza. And if you take an excursion, they rushed everything so not enough time to enjoy it either.


After St. Marteen, this one was another great experience, even better when it comes about activities. Do not take any excursion from the cruise because you will find half the price with the locals right at the port. Wonderful people, clean, organized, a little crowded but did not matter, it was wonderful. Not enough time again with the cruise, but as I said, MSC as a cruise was terrible experience.

Clean, organized, small, if you like to jet sky, welcome to Florida Key, if not, is just to walk and eat.

Read 734 Key West Reviews

A little crowded, not organized, you have the feeling of being in a big fleamarket. People is little too much, they want to sell anything no matter what. Not to much to do. They take you to Atlantis Hotel but be prepared to do nothing because they charge for absolutely everything.

Read 2627 Nassau Reviews

Terrible experience. Nothing to do, England did not spend any money in this island and left the people behind, different than Grand Cayman.


Easy to get any place, people in St.Marteen is very friendly and everything is right there, well organized with a lot of activities to do. Everything is cheap, or cheaper than any other island. Do not take any excursion from the cruise because the local people offer very good excursions for a cheap price. If you decide to rent a motorbike is fun too. This was the only island they gave us enough time to do something, we got there at 7 am and leave at 7 pm, it was great.


Not to much time to do anything, the port is very organized but if you want to do anything be prepared to travel long distance. Everything is more money than St. Marteen. Not my favorite.

Read 2323 St. Thomas Reviews

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