We went on the December 19-27 cruise from Nuremberg to Vienna on the Viking Legend. This also coincided with one of the worst winter storm in years and many people failed to get their connecting flights and many more had baggage lost. Happily, we did not have those problems. But, upon our arrival in Nuremberg, we were told the ship wasn't there due to ice, which was a lie. It was instead in Regensburg suffering from mechanical difficulties. So, instead of a cruise down the Danube, we got a bussed to various locations while sleeping on the ship. From Regensburg the ship limped to Straubing, not even making it to Passau. We were told every bus trip was "just an hour", also a lie. Finally the Legend made it to Passau but they bussed us to Linz. We seldom were free to have a whole day in port with all the bussing. We were told a team of mechanics flew in to repair the boat in Passau. The next morning we were in Melk and back on schedule, but then the electricity went out during breakfast. In Durnstein we were told the captain was no longer willing to risk our safety with this boat. On Christmas day they offered to bus people into Bratislawa, but many people, weary on the incessant bussing, opted just to stay in Durnstein and chill out. The last two days there was no cruise, but rather we were put up in the Hilton in Vienna while the people working for Viking scrambled to cancel the cruise immediately after our own.
The service was good although the meals were nothing special. Our cabin was always impeccable cleaned. The Viking people tried being helpful. What we most resented was that is was glaringly obvious were not being told the whole story. I had to go on this site to see the same ship had problems on the cruise before ours. If they had only been up front it would have been better. But instead they infantilized us and tried herding us endlessly onto busses. We paid for a cruise, not a bus tour.
Also, the wireless internet does not work. The Viking people kept saying the satellite was "down", as though we were idiots. If the satellite was "down" (whatever that means, as no satellite had come crashing down to earth), then why did the TV, also running off of satellite, work just fine. The router was horribly configured and no one knew how to fix it and kept talking to IT guys in Basel.
I'm not asking for a refund as they did take us to all the ports described, but I will never, ever consider Viking River Cruises again. EVER.