We went on this cruise with a very open mind after seeing it featured on Watchdog and reading many bad reviews. We took hope in the fact that the ship was going into dry dock for repairs and "refurbishment". How wrong we were!!! This was an absolute nightmare of an holiday,if ever a ship was wrongly named then this has got to take first place.
The corridors stink and the carpets are filthy and threadbare. The walls are covered in big black marks were pictures have been hung and are no longer there. The lifts, (when working) stink and are of an hiddly piddly nature, you can go so far in one lift then have to get out walk to either the front or back of the ship to get another lift to continue your journey. Why don't you just walk up or down the strairs to get to where you want to go I hear you ask?? Because more often than not, the stairs are fenced off and you aren't allowed to walk down them.
The aircon did not work in either the cabin or throughout the ship.
Cabins of a good size but the bathroom dated and dirty, the bath comes complete with a permanent black scum mark all around it. Drawers extremely difficult to open.
Work constantly being done whilst passengers are trying to eat. People allowed to smoke next to uncovered food causing smoke to taint food. Hygiene standards not maintained with regards to hand cleaning.
I could go on and on but I would be here all day. This ship was not sorted whilst in dry dock, resulting in so many delays reaching our destinations. Until we actually left Madeira for the transatlantic crossing we were unsure if we would actually sail. The ship was sailing on one engine and limped to our destinations in Europe causing cancellations to excursions. There is a constant shuddering which can be felt throughout the ship, even lay in bed you can feel it through your pillow.
I strongly advise anyone due to travel on this ship to think again and look to transferring to another ship. We have cruised with Thomson's previously and not experienced anything like this. I would never go on this ship again