I know it is no consolation but you had a lucky escape, we traveled on 23rd December 2010 from Birmingham (Exotic Caribbean) delayed 8 hours arriving Barbados 0230 hrs, Thomson Dream 0330 hrs following registration we were shown to our cabin (4016) 0400 hrs cabin temp 85 degrees, air con set on minimum 1st visit to Reception 0500 informed slight problem with air-con but ships engineers working on the problem and should have it resolved sometime today!
0530 hrs reminded that we must muster for safety demo at 10.30am!
We then set off on the cruise!!
The problems started straight away loss of vac system on toilet, loss of water whilst in the shower (main boiler gasket failed), drifted while engines switched off so boiler can be repaired, needed tugs to get out of Curacao as maneuvering pods failed, delaying departure until after mid-night and then there was the SMELL!!! (can not / will not describe) fellow cruisers complained because it was out side the restaurant but we were living with the obnoxious smell as well as having it during our meals, then it started all around the ship!!!!
After many visits to reception and being informed that the problems were being addressed we finally issued with a FAN a blessing you might think? NO! Warm smelly air blown around the cabin day and night.
The reception staff lied constantly (with a smile) but on the positive side the usual Great service from the entertainment staff, Chefs, waiters and stewards working under extreme pressure due to the failing ships equipment is a credit to them not Thomson!!!
Thomson have taken experienced staff from across their fleet as I met many people I have sailed with over the past years, as professionals the performed minor miracles but at times they appeared tired and strained!
Having been a loyal customer of Thomson for many years, cruising on the Emerald (2), Spirit (3), Celebration (3), Destiny (3) and know the Dream (1) we are very aware that the ships are leased and past their best but never in all the cruises on these ships have we had any of the issues before, "the good always outweighed the minor irritations".
One comment on some of my fellow cruisers "Just because you were not inconvenienced by some of the problems going on about the ship does not mean they did not happen".