We were unfortunate enough to book a cruise on the Thomson dream departing 08 Dec 2010 from Southampton.
The moment we walked aboard we realised this was nothing like described in the Thomson brochure. We paid additional for an upgradwd cabin to Delux, when we entered the room it was boiling hot so I turned down the dial to cold. On returning later the room was stifling and it was clear the air con was defective. This took over 3 days to repair having had to complain numerous times.
This is the longest 2 weeks we can remember spending anywhere and describing this cruise as a nightmare is no exaggeration I can assure you. Below is a list of some of the things we had to put up with daily.
Deck 5 Strong smell of diesel oil which pervaded up through lift shafts and stairwells on most days.
Deck 5 Strong smell of sewage on several days.
Gray water from cabin taps and shower (Occasional)
Cabin water smelt of strong chemical.
Tv in cabin was held together with gaffe tape, dangerous when touched it went off
Food for the first 4 days was cold and below safe temperatures to eat.
For the first 5 days suffered long queues for food.
In no way was food of 4 star quality, more like works canteen food.
No enforcement of hygienic hand wipe when entering food areas.
Air conditioning throughout the ship was inadequate.
Ships overall condition was poor, far from what’s described in brochure.
Free Ice cream machine broke down day 7 never repaired or worked again
Self service coffee diabolical, unhygienic use of milk jugs in icy water.
Tables not cleared quickly for reseating.
No fruit juices free after 11am not even dilutung juices.
Ruined T-shirt due to painters not leaving adequate warning signs of wet varnish on stern deck rail. £8.00
Swimming pools in poor condition many tiles missing leaving sharp edges.
Jacuzzis inoperative throughout the cruise.
Long queues at reception due to the amount of complaints overall from other cruisers.
All beers served were short measures way less than 1 pint. Continually had to request it filled correctly.
The staff were very good though, although continually having to say sorry to so many complaints becomes an art after time.
Many cruisers left the ship in Maderia wish We we had too, it has taken us best part of 2 weeks to recover from this cruise, at no stage have we received any kind of apology from Thomson, we have made a claim against them for a large refund and will not let it drop even if I have to take them to County Court.
Keep well clear of this boat, it would take a complete refit to get this ship anywhere near the standard of a modern cruis ship.
Some people paid 3k for this cruise, we paid £1800 and some paid as little as £550 Even if we had paid only £550 we would still have been extremely disappointed.