We have just completed our seventh cruise with NCL and it was our third time on the Jade. Combined with 4 cruises on other lines, for a total of 11 cruises, I feel qualified to make a review.
We choose NCL because of its freestyle concept. Take note: FREESTYLE does NOT mean FREE!! Freestyle applies most commonly to the dining experience. You can choose the time at which you have supper and you choose whether you share a table with others. In the main dining rooms, dress is resort casual (i.e. no jeans, shorts, t-shirts or sandals, and definitely no bathing suits) at dinner time, so, gentlemen, you can leave your tux or suit and ties at home, and, ladies, forget the fancy evening gown, shoes and handbags. You simply don't need any of it unless you WANT to wear it.
We also choose NCL because of the people who work on board. We have always had truly outstanding service from our waiters and stateroom attendants, and this trip was no exception, The Reception Desk staff also gave us tremendous service. In fact, every crew or staff member we encountered gave us great service. We were greeted with smiles from every employee we encountered on board. I don't understand why so many people complain about the terrible service they get on NCL ships; we've always found it professional, courteous and friendly. Unfortunately, we cannot say the same for other cruise lines we've sailed with, however.
We had a balcony cabin on Deck 10, and though it was near the elevator banks it was surprisingly quiet.
We consider our stateroom to have been spacious enough especially since it had a balcony. The bathroom was well-divided with sliding doors on the shower and toilet areas. It had ample closet and drawer space and more than enough storage space for us - but I must say we travel very light!!!