My husband and I joined the cruise late because of bad weather, so we joined at the the first port of call, St Thomas. The embarkation was great, very quick and very personal once we contacted a member of the crew (the Cruise Director, who was great - very efficient and helpful).
Boat very good - pleasant cabin, attractive public areas, clean and nicely decorated for Christmas. Lots of places to lie in the sunshine although those in the shade were at a premium!! Staff excellent - helpful and very friendly everywhere. Customer Relations were particularly good - never had to wait to speak to someone and issues resolved quickly and efficiently.
Itinerary good - we enjoyed every stop. We took ship's tours in 3 ports and they were good -reasonably priced, well organised, and covered what was promised in tour description.
Lovely pool - unusually, big enough to swim - most cruise ships have pools only big enough for a dip and to cool off. Also, a wonderful thalassotherapy pool, with targetted jets of water and wonderful side areas to lie on the jets - really fabulous.
Entertainment generally good and varied - 2 excellent comedy singers, comedy magician and juggler all good. We did not see the crew shows - not our kind of thing. Otherwise very little in the way of talks or enrichment - just lots of trivia quizzes. Library seemed poor - but we did get on late so we might have missed the best contents!!
The only real downside was the food which was not up to the usual Celebrity standard. At dinner, some of the offerings were very odd - a good example was the duck served with French toast - that didn't work well, as you might expect. Also, some of the dishes were poor, with very few of them good to excellent. We sent back 1 or more dishes uneaten at about 75% of meals - normally we would never send anything back. The restaurant staff were great - very concerned when something wasn't up to standard, which was often. The main restaurant was never open for lunch on land days and never offered afternoon tea - which meant often that the buffet was the only option. Also, the food in the buffet was OK but not at all special. My husband enjoyed the Asian food but it was too spicy for me. I was trying to eat lightly, to avoid adding weight, and that was very difficult. The worst food was in the pool grill - my hamburger was just a grease sandwich!!!! The saving grace was the Aquaspa cafe which did excellent low-calorie and tasty breakfasts and lunches.
Celebrity need to get their act together - I was talking to passengers on another Celebrity boat in December and they also said the food was poor - not sure if it is cheap ingredients or poor menus and recipes to blame