I looked at Cruise Critic reviews prior to departure so wasn't expecting a great voyage. Only booked because good price and excellent ports of call.
At least it partly reached my expectations. That was the price and ports of call!!.
I have never embarked on such a disorganised ship. There was little to no information available. We had booked a Costa package which included airport transfers. Out of about 30 people arriving on our flight they managed to lose 4 elderly ladies at Shanghai. Enough said about that because it just got worse. They "guide" only gave us information regarding trips nothing about procedures of boarding the ship. On arrival at the terminal we had to carry our cases a good distance without assistance okay for my husband and I but there were several elderly and very very tired passengers who like us had travelled from various destinations via Dubai.