We are loyal members of the Royal Caribbean cruise lines. We love their ships, service, and staff. Over the past 7 years we have taken at least 8-9 cruises with them and every time we have come back with good things to say. We live in the Midwest.

We usually get a balcony cabin, but this time we talked our daughter into sharing a Royal Family Suite. We figured we would get "royal treatment". What a stupid thought.

We were treated no different in our rooms than if we had a balcony cabin. Sure we had some chairs around the pool, and at the theater, but the lounge experience we were kicked out of just a few months before (we are only diamond members) was terrible. All five nights there were no places to sit and enjoy a drink or a snack. All five nights I asked if they were going to expand the area and each night i was told "IT WILL BE BETTER TOMORROW". It was not. I asked if I could take my glass of wine out of the area and it was taken away from me or I was told "NO!". One time the waiter actually took the glass out of my hand. Read more